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Sue Capo Email & Phone Number

Senior Customer Success Manager - Honeywell Connected Enterprise at Honeywell
Location: Philadelphia, Pennsylvania, United States 16 work roles 2 schools
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Current company
Honeywell
Role
Senior Customer Success Manager - Honeywell Connected Enterprise
Location
Philadelphia, Pennsylvania, United States
Company size
122801 employees

Who is Sue Capo? Overview

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Sue Capo is listed as Senior Customer Success Manager - Honeywell Connected Enterprise at Honeywell, a company with 122801 employees, based in Philadelphia, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Sue Capo.

Sue Capo previously worked as Senior Customer Success Manager - Connected Buildings at Honeywell and Sr. Customer Experience Operational Excellence Professional at Honeywell. Sue Capo holds Associate'S Degree, Business Administration And Management, General from Rutgers University.

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Honeywell

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Profile bio

About Sue Capo

Sue Capo is a Senior Customer Success Manager - Honeywell Connected Enterprise at Honeywell. Colleagues describe them as "Having worked closely with Sue for the last 1.5 years at Honeywell Life Sciences, I have witnessed firsthand her exceptional customer success acumen, remarkable adaptability, and positive attitude, all of which make them an invaluable asset to any team. Sue possesses a profound understanding of customer success principles. They have consistently demonstrated an ability to anticipate client needs, address concerns with precision, and deliver solutions that exceed expectations. Her proactive approach to customer engagement has resulted in notable improvements in client satisfaction and retention rates. Sue's insights and strategies have been instrumental in fostering strong, long-term relationships with our clients. Adaptability and flexibility are two of Sue's strongest attributes. In an ever-evolving work environment, they have shown a remarkable ability to adjust to new challenges and priorities with ease. Whether it’s pivoting in response to shifting client demands or embracing new technologies and processes, Sue handles transitions smoothly and maintains a high level of performance. Beyond their professional skills, Sue is a genuinely great person to work with. Their positive attitude, collaborative spirit, and willingness to support colleagues make them a cherished member of our team. Sue consistently contributes to a supportive and productive work environment, enhancing team morale and cohesion. In summary, Sue would be a tremendous addition to your organization. Her expertise in customer success, coupled with their adaptability and engaging personality, ensures they will excel in any role they undertake. I wholeheartedly recommend Sue and am confident they will make significant contributions to your team.", "I am writing this to recommend Sue for any sales position that she may be interested in pursuing. I had the pleasure of working with Sue for almost one year while she was a member of the sales team at insightsoftware and I was in product management. During this time, we interacted on a regular basis, especially in customer discussions, marketing, and pricing. Sue is an exceptional salesperson with outstanding qualities that make her an asset to any team. One of her greatest strengths is her ability to connect with people. She is a real people person, and her friendly and professional demeanor made her a pleasure to work with. Sue has a natural ability to make customers feel comfortable and valued, which is a rare gift in the sales industry. In addition to her remarkable interpersonal skills, Sue is also a highly skilled sales professional. She has an impressive track record of meeting and exceeding sales goals. Sue is an excellent listener who is able to identify and understand her clients' needs, and then craft solutions that fit their unique requirements. Sue consistently puts the customer's interest in balance with the company goals, making her an invaluable member of any sales team. Overall, I strongly recommend Sue for any sales position. Her skills and personality make her an excellent salesperson, and I am confident that she will excel in any role that she chooses to pursue. Please do not hesitate to contact me if you require any further information. Sincerely, Sam Gosling.", and "While I did not manage Sue directly, I was on the BOD (Board of Directors) at Z Option Inc. during Sue's entire time at Z Option Inc. Having received many reports of her performance while at Z Option, I can say without reserve she was the best salesperson at the company since its inception. Sue's tireless devotion to promoting the company, its solutions, and in general being a brand ambassador were invaluable. The countless relationships Sue cultivated and nurtured during her tenure was a large component of the company's success. Beyond her stated role, Sue would consistently foster communication internally. Any sales organization would benefit greatly from having Sue on their team."

Current workplace

Sue Capo's current company

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Honeywell
Honeywell
Senior Customer Success Manager - Honeywell Connected Enterprise
Philadelphia, PA, US
Website
honeywell.com
Employees
122801
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16 roles

Sue Capo work experience

A career timeline built from the work history available for this profile.

Senior Customer Success Manager - Connected Buildings

Current
Honeywell

Charlotte, North Carolina, US

Monitor customer health and establish a cadence of customer interactions that ensures each customer I support receives maximum value from the Honeywell HCE Connected Building product suite.

Aug 2024 - Present

Sr. Customer Experience Operational Excellence Professional

Honeywell

Charlotte, North Carolina, US

Dec 2023 - Aug 2024

Senior Customer Success Manager

Honeywell

Charlotte, North Carolina, US

May 2023 - Dec 2023

Director Of Business Development, Sales And Strategic Accounts

Insightsoftware

Raleigh, North Carolina, US

Z Option was acquired by Magnitude on 12/31/18 (same position as with Z Option).

Jan 2019 - Apr 2023

Director Of Sales/Business Development & Strategic Accounts

Insightsoftware

Raleigh, North Carolina, US

Magnitude Software was acquired by Insightsoftware

Aug 2015 - Apr 2023

Sales/Business Development Manager

Z Option Inc.

Irving, Texas, US

Aug 2015 - Jan 2019

Territory Account Manager Then National Account Manager

Intuit

Mountain View, California, US

  • Territory Account Manager promoted to National Account ManagerSpecializing in the sale of high-level accounting software to C-Level Executives. Consistently performed above quota. Flexible and willing to assist other.
  • Drive and reinforce the value of Intuit products with all clients (400+ key accounts)
  • Achieve high penetration in contacts with consultative conversations that leverage strategic questions.
  • Fully understand the client workflow and make recommendations based on the clients’ needs.
  • Perform business reviews with clients and align sales presentation with customer needs, both in-person and via WebEx.
  • Pursue sales in an Action-Oriented manner.
Jun 2010 - Apr 2015

National Account Executive – Cmr Division (Ad Agencies)

Verizon

Basking Ridge, NJ, US

  • Interactive Account Executive specializing in the sale of Internet yellow pages to national advertisers. Responsible for partnering with agencies to help drive incremental growth from national advertisers (Fortune.
  • Identifying opportunities to increase budgets for existing advertisers based on key campaign metrics.
  • Driving revenue growth of existing pay-per-click (PPC) advertisers across national, SEM, agency, CMR and online channels.
  • Developing and presenting proposals to advertisers to increase individual campaign budgets and overall account spend, based on ROI calculations and needs analysis. Percentage of travel 30-50%.
  • Retain customers through activities designed to provide enhanced service and support...extensive travel up to 75%.
Apr 2008 - Jun 2010

Major Direct Sales Representative

Verizon

Basking Ridge, NJ, US

  • Prospected new business through cold calling to qualify and close national, high-value accounts. Left position at 170% to quota.
  • Proficient at reaching and closing owners of small to large businesses in high revenue segments.
  • Possessing the ability to discover customer needs, influence others and apply practical learning.
  • Identifying opportunities to increase budgets for new and existing advertisers based on key metrics.
  • Negotiate advertising terms and executed agreements with prospects, including standard terms and conditions.
  • Responsible for developing and maintaining successful long-term client relationships with C-level executives; developing and implementing strategies and programs that improved/increased the delivery of services to.
Apr 2007 - Apr 2008

Regional Direct Sales Representative

Verizon

Basking Ridge, NJ, US

  • Initiated sales calls and worked assigned prospects, leads and self-prospects within a given time-frame. Top representative of quarter @ 317% to budget. President’s Club trip & promoted to major account team within the.
  • Planned and prepared daily sales activities, including required call matrix.
  • Preparation of advertising content sheets, daily sales reports, weekly sales summary and market matrix.
  • Maintained and understood sales policies.
  • Interfaced with account management, campaign management, marketing and operations personnel.
Jan 2006 - Apr 2007

Customer Service Rep Promoted To Specialist, Internet Channel Management – Customer Service Manager

Verizon

Basking Ridge, NJ, US

  • Specialist – Internet Channel Management – Customer Service ManagerManager of ten customer service representatives supporting both regional and major direct sales representatives.
  • Responsible for making judgment calls within defined procedures and policies to determine appropriate actions during daily operations for the customer service team.
  • Established team goals and measurements; provided employees with periodic performance updates.
  • Responsible for developing, coaching, and mentoring team members and providing counsel/corrective action when appropriate.
  • Recommended and coordinated necessary training and documentation as needed for the team. Customer Service RepresentativeSupported both regional and major direct sales representatives. Promoted to team lead within my.
  • Answered incoming calls, asking questions to get customers to the appropriate sales rep and/or customer care department for support.
Sep 2004 - Jan 2006

Sales Coordination Manager – Embedded Division

Advantech Technology Corp Inc
  • Manager of five sales coordinators supporting the sales director, regional sales managers, field sales engineers & rep/distributors for the US as well as International. My team was at or above their quota for over 32.
  • Tasked with sales event coordination for trade shows including booth set-up, travel plans, equipment transportation, prizes, giveaways, etc.
  • Responsible for quotations, sales order entry/tracking, rma’s, report generation, presentations, credit issues, Siebel database management, and customer service.
Dec 1998 - Apr 2003

Executive Sales Assistant

Schering Plough Healthcare Products Sales Corp
Oct 1994 - Jul 1996

Executive Assistant And Software Trainer

Gsk (Smithkline)

Brentford, Middlesex, GB

Jun 1991 - Aug 1994
Team & coworkers

Colleagues at Honeywell

Other employees you can reach at honeywell.com. View company contacts for 122801 employees →

FB Flavius Ban Flavius Ban Colleague at Honeywell Timiş, Romania, Romania View → MC Maria Campos Maria Campos Colleague at Honeywell El Paso, Texas, United States, United States View → JN James Nathaniel James Nathaniel Colleague at Honeywell Bengaluru, Karnataka, India, India View → MR Mohammed Raheel Mohammed Raheel Colleague at Honeywell Dammam, Eastern, Saudi Arabia, Saudi Arabia View → JR Jonathan Román Morell Jonathan Román Morell Colleague at Honeywell Camuy, Puerto Rico, Puerto Rico View → SB Syed Buhary Syed Buhary Colleague at Honeywell Tamil Nadu, India, India View → DE David E. Gonzalez David E. Gonzalez Colleague at Honeywell Tucson, Arizona, United States, United States View → SD Suying Deng Suying Deng Colleague at Honeywell China, China View → DH Don Haley Don Haley Colleague at Honeywell Greater Phoenix Area, United States View → RM Robert Montague Robert Montague Colleague at Honeywell Waterford Metropolitan Area, Ireland View →
2 education records

Sue Capo education

Associate'S Degree, Business Administration And Management, General

Rutgers University

Associate Of Arts (Aa), Computer Programming

Taylor Business Institute
FAQ

Frequently asked questions about Sue Capo

Quick answers generated from the profile data available on this page.

What company does Sue Capo work for?

Sue Capo works for Honeywell.

What is Sue Capo's role at Honeywell?

Sue Capo is listed as Senior Customer Success Manager - Honeywell Connected Enterprise at Honeywell.

Where is Sue Capo based?

Sue Capo is based in Philadelphia, Pennsylvania, United States while working with Honeywell.

What companies has Sue Capo worked for?

Sue Capo has worked for Honeywell, Insightsoftware, Z Option Inc., Intuit, and Verizon.

Who are Sue Capo's colleagues at Honeywell?

Sue Capo's colleagues at Honeywell include Flavius Ban, Maria Campos, James Nathaniel, Mohammed Raheel, and Jonathan Román Morell.

How can I contact Sue Capo?

You can use AeroLeads to view verified contact signals for Sue Capo at Honeywell, including work email, phone, and LinkedIn data when available.

What schools did Sue Capo attend?

Sue Capo holds Associate'S Degree, Business Administration And Management, General from Rutgers University.

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