• In five years changed 57% of the Kia network through targeted buy/sells, terminations of poor performers and filled open points, contributing more than 85,000 retail sales over and above expected sales based on Kia national increases and net of lost sales due to terminations.• Managed Kia certified pre-owned program & Kia branded contracts programs that increased sales 153% through August 2012 compared to same time period in 2011; increased sales 111% in 2011 versus 2010. Provided strategic planning for Toyota Certified Used program. • Project Manager for web-based Toyota Strategic Planning Model enabling dealers to project changes in profitability and customer retention based on improved sales processes, service processes and/or facility actions. Facility investments increased 400% for 3 years after program compared to 3 year average before program.
Listed skills include Automotive, Customer Retention, Sales Process, Customer Satisfaction, and 46 others.