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Consistently delivers value-driven solutions to address challenging and complex business needs. Navigates cross functional and cultural boundaries to bring teams together in the pursuit of excellence. Excels at directing and inspiring diverse staff in producing innovative results. Focused on relationship building to bring out the best working environment and outcomes. Adept in broad range of technology, business and vendors (SaaS, COTS, ServiceNow, Salesforce, SharePoint, SQL, SOA, MS 365, Tableau, PowerBI, UltiPro, LMS, Salesforce, MS Dynamics, Planview…)
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Chief Operating OfficerClassreach Aug 2023 - Present -
Chief Product OfficerClassreach Aug 2022 - Sep 2023 -
Sr. Director Of Project ManagementEso Jul 2021 - Dec 2021Austin, Texas, UsInvolved in managing the transition of Emergency Reporting customers to the ESO platform. -
Chief Product OfficerEmergency Reporting Feb 2017 - Dec 2021Bellingham, Wa, Us• Responsible for ER’s SaaS fire and EMS records management product portfolio from conceptualization to launch and post-launch performance including product vision, strategic roadmaps, development, delivery, customer onboarding, training, customer service and maintenance.• As part of ER’s executive team, participated in strategic planning, acquisitions, board meetings, budgeting, and strategic customer relationships.• Served as Agile Product Owner and Manager, and Senior Director Product Management delivering new features such as Business Intelligence, Adhoc Reporting, Truck Checks, International Fire, B2C Auth, and Exposure Tracking.• Managed due diligence product activities and 2 acquisitions involving an Alerting App and EMS RMS company expanding ER’s international reach and capabilities.• During ER’s acquisition by ESO, participated in transition/migration planning. -
Sr. It Applications Product ManagerCompassion International Mar 2007 - Dec 2016Global, Us• Managed geographically distributed development staff and contractors to deliver/support custom applications for global child development programs. Solutions included client/server, web and mobile, .net, and SharePoint apps in 26 countries for correspondence tracking, child profile data, leadership program management, child survival and development programs.• Customer Advisor for Compassion's largest IT transformation project: Cloud solution based on Salesforce application; Oversaw Deloitte's consultant delivery and project support• 2007- 2011 - Managed a team supporting 80 COTS products serving 15 customer groups including Finance, IT, Facilities, HR, Risk Management, Strategic Integration, Ministry Services, Global Product Office, USA Marketing, Distribution Center, Call Center, and Income Processing• Responsible for all facets of the COTS Systems Life Cycle, including HW/SW acquisition, vendor management, SLAs, roadmaps, support and development-related initiatives. Products varied from complex finance and HRIS systems, to enterprise class portfolio/project management systems to basic tax software -
It Applications ManagerFairlane Credit, Llc 1996 - 2003• Managed 2 million dollar cost savings project to outsource company’s application entry process to external vendor involving 3 companies, 2 countries, and more than 10 internal departments. Responsibilities included business analysis, systems requirements, testing, documentation, and international travel and contract negotiations.• Deployed on-line credit application system to 75 dealers across the United States coordinating 3 companies and their IT departments to identify, develop and implement unique requirements• Managed team of business and IT professionals to develop and implement IT requirements for a variety of core business systems including Operations, Marketing, Sales, E-commerce, Collections and Purchasing Departments• Interfaced with all levels of employees from entry level to the president of the company• Responsible for employee development, reviews and supervision as well as financial budgeting, forecasting and strategic planning -
It ManagerFord Motor Credit Company 1985 - 1995Dearborn, Michigan, Us• Managed IT team to deliver business and technical requirements, OOD design, data modeling, development and deployment for financial customer and dealer account adjustment applications. Responsibilities included project planning, budgeting and forecasting, employee management, adhering to systems life cycle processes to ensure quality, on-time product deliveries.• Participated on special task force to develop the strategy to replace Ford Credit’s complex mainframe receivable systems. Analyzed current and future needs, researched and presented a variety of solutions including vendor/software outsourcing and internal development.• Managed several IT production support teams including retail, lease and collections applications. Responsible for ensuring smooth production processing, responding to production issues 24-7, supporting business partners and identifying, prioritizing and correcting production issues.• Managed a team of IT analysts and programmers to improve/mechanize several manual/inefficient processes affecting hundreds of employees in collections and attorney/agent interfaces. • As an analyst/programmer, developed technical requirements, coded, tested, documented, and deployed several applications including insurance, lease, retail, collection, accounting, dealer and some network applications. Technology included IBM MVS, COBOL, DB2/SQL, OS2, C++, JCL, MarkIV, CLIST, SNA, SPUFI, Panvalet, TSO/ISPF, MS Office and Project.
Sue Cenusa Skills
Sue Cenusa Education Details
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Indiana University BloomingtonMinor - Business Administration
Frequently Asked Questions about Sue Cenusa
What company does Sue Cenusa work for?
Sue Cenusa works for Classreach
What is Sue Cenusa's role at the current company?
Sue Cenusa's current role is Global Software Leader and Team Builder.
What is Sue Cenusa's email address?
Sue Cenusa's email address is su****@****eso.com
What is Sue Cenusa's direct phone number?
Sue Cenusa's direct phone number is +136064*****
What schools did Sue Cenusa attend?
Sue Cenusa attended Indiana University Bloomington.
What skills is Sue Cenusa known for?
Sue Cenusa has skills like Program Management, Project Management, Business Analysis, Leadership, Team Building, Strategic Planning, It Strategy, Process Improvement, Vendor Management, Nonprofits, It Management, Integration.
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