Sue Chean Email & Phone Number

Dallas, Texas, United States

United States

Irving, Texas

Dallas, Texas

Conducted day-to-day client servicing, including account opening, account servicing, trade execution, and cash management.

Plano, Texas

Conducted daily cash management funding and settlement related activities, posted daily, monthly, and quarterly journal entries, including dividends, redemption charges, retirement plan processing (contributions, distributions, rollovers, service inquiries), Cash Movement (ACH, Fed Wire, check deposits, Check issuance) and necessary cash adjustments to omnibus accounts.• Assisted with account research and reconciliation within the Cash Team on an ad hoc basis. Supported the posting and recon Lockbox items for all customers.• Processed internal and external client requests and reconciled daily account reconciliation and settlement; researched outstanding items on omnibus accounts.• Analyzed cash management processes and recommended solutions to management.• Followed established procedures for processing receipts of payments and cash application.

Dallas, Texas

• Processed all trades, inquiries, reporting and deliverables on a timely basis, always adhering to established cut-off's and timelines.• Ensured all mailboxes are monitored and addressed timely and daily. • Developed partnerships both internally and externally to identify root cause analysis to determine and resolve trade and asset discrepancies.• Allocated trade status reporting and settlement for Third Party Investment Managers on failing trades within specific deadlines including (clearing, custody, and asset servicing) all in a global/Multicurrency environment within the trade settlements group.• Reviewed daily SEI breaks charged to our DDA, SEI, TITAN & COSMIC accounts. Ensured that all aged items are reconciled and escalated as appropriate• Resolved day to day client inquiries on custody products including cash wires, gifting, income payments and trade settlement.• Responded to all client inquiries within 24 hours of receipt.• Completion of the daily WSP checklist for the IMS, CASH IAA, CASH OPS & CB and Authentications desks. End of day packets MUST contain the user/initiator and supervisor/manager signatures to ensure all work/processes/issues are resolved/completed on a timely and daily basis.

Dallas, Texas

Liaised with investment managers and internal departments, identifying root cause analysis to determine and resolve trade and asset discrepancies. Resolved client inquiries on custody products including foreign exchange, cash wires, compensation claims, corporate actions, income payments and trade settlement.• Maintained account information on proprietary systems and work with client service officers and relationship managers to ensure that all necessary account documentation was on file.

Dallas, Texas

Investigated problems and offered resolution where accounting or securities transactions were seen to breach validation. Coordinated with internal departments ensuring client deliverables were met.• Rendered accurate and timely accounting statements in compliance with client expectations and departmental standards.• Monitored cash and asset variances between the core systems and the accounting system daily and resolved discrepancies.• Coordinated and interacted with internal departments which ensured client deliverables were being met.• Published client, MIS and performance scorecards to senior management on a weekly and monthly basis.