Sue Clarke Email and Phone Number

I am an independent analyst with more than 21 years’ experience. I supply research, analysis, and advisory services in the content management space to both organisations and vendors. I have built up a wealth of knowledge and experience having spent nearly 20 years focusing on enterprise content management (ECM), making me ideally placed to help organisations to define objectives for ECM/content services and web content management implementation, develop a list of required features and functions, and help to shortlist vendors with the required capabilities. For vendors I can produce workshops on the competitive landscape, write white papers, and market reports. Technologies I focus on include document management and collaboration, records management, enterprise file sync and share, search, content analytics, case management/business process management, capture and scanning, e-discovery, web content management, digital asset management, web analytics, and customer communications management.

With more than 20 years' experience in the content management space, I have developed expertise in the area, which enables me to help organizations to better manage their content and ensure that they are retaining content that needs to be kept in a compliant manner. As an independent analyst, I am also well-positioned to help content management vendors to communicate the need for, and the benefits of, content management more effectively to their customers.

During more than 20 years at Ovum (and Butler Group), I specialized on the content management space, and all of the technologies that come under that umbrella, including document management, collaboration, document review, information rights management, file sync and share, text analytics, records management, capture and scanning, case management/BPM, web content management, digital asset management, web analytics, and search.