Developed relationships with current and prospective clients by assisting in person and over the phone with billing, coverage and endorsement questions. Reviewed and analyzed policy renewals. Re-marketed accounts after exploring all options with current carrier. Produced renewal, cross-selling, and endorsement letters. Prepared new business and renewal files/binders for agents. Maintained accurate and complete documentation in office management system. Worked directly with underwriters to answer questions or concerns regarding coverages or issues with risks. Assisted insured's through claims process.

Performed interim duties in the game and event operations department. Scheduled and ensured adequate staffing was present for all events, assisted with set up and tear downs of all events, and managed all game environments to ensure safe and fun atmospheres for all attendees. Interviewed and hired student event managers and performed various administrative duties.In charge of inventory, sale, and reconciliation of all NCAA merchandise for numerous regional championships and the Women's Golf National Championship.

Assisted with the management of the Athletic and Rec Facility by overseeing student staff, assisting in the interviewing and hiring of student staff, and supported in the scheduling, management and upkeep of the athletic and recreational facilities. Also created weekly three-week schedules used for meetings using EMS campus-scheduling program, updated the answering machine messages, and assisted with rec center complaints and issues.

Assisted with a variety of game operations duties including scheduling student staff for all events, oversaw all venue set ups and tear downs, and oversaw maintenance, inventory and upkeep of event equipment. Also communicated with, scheduled practices and assisted visiting teams before they arrived on campus and performed visiting team host duties once they arrived on campus.

Assisted with various administrative projects such as creating and revising educational articles and medical hardship waivers. Also performed copying and research duties as assigned.

Assisted in all aspects of game management for men’s and women’s varsity athletic events and other duties as assigned.

Assisted with conference website content, composed articles for the PSAC, and assisted in the preparation for winter and spring conference championships. Also performed numerous office duties such as copying, filing, and organizing.