Over 30 years working in the public sector at all levels from front-line public contact through to strategic and developmental roles. Experienced in working in and leading teams and motivating individuals to achieve their full potential. Front-line library professional for many years with a strong focus on harder to reach communities who have specific requirements of services and need to access them in different ways. Have worked delivering services to the housebound and have extensive experience of developing and delivering relevant services to harder to reach communities and individuals e.g. different ethnic minorities and those lacking in basic skills for life (literacy, numeracy etc).Extensive experience in designing and delivering bespoke training in key area including: customer focus, disability awareness (generally and in specific areas including sensory impairment and mental health) and the equalities agenda. I developed training modules in response to service specific needs - where 'corporate training' was not appropriate or relevant.Project lead on volunteer use and management within a public service. Developed successful use of volunteers from scratch in a number of special projects which has now been embedded in 'business as usual' service.Specialties: Community engagement, cross-sector networking, financial management,partnership working, stakeholder management, training and staff development, volunteer management