Sue D'Monte Email & Phone Number

Sue D'Monte is a Lead HRSA at Transport for London at Transport for London. She possess expertise in rail, transportation.

Listed skills include Rail and Transportation.

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  Lead Hrsa

  Transport For London

  Sep 2008 - Present - London, United Kingdom

  Role• Excellent Customer Service and Relationship Building Skills• Strong management and leadership skills• Ability to provide suitable solutions based on the information available and apply commercial and strategic awareness • Ability to influence at a senior level, including successfully handling and managing change• Excellent organisation skills, with the ability to plan and manage workload for self and others• Ability to lead the definition , development, implementations and improvement of robust processes and supporting procedures by working on a broad variety of projects• Ability to prioritise effectively when dealing with conflicting priorities • Knowledge of employee lifecycle administration• Proficient understanding of employment law and best practice• Knowledge of the Data Protection and Freedom of Information Act• Knowledge of project management and operational risk management principals• Knowledge of the management of workflow across different channels (telephony / email etc)• Experience of acting as the senior point of escalation for queries, liaising with the senior management team and relevant teams as appropriate• Experience of working with Microsoft tools• Experience of using a CRM system and other HR systems • Experience of managing complex and high-volume HR transactional administration and advisory operation in an efficient and effective manner • Experience of developing and monitoring service level agreementsGeneral• Ability to drive own and others performance • Experience of managing workflow across different channels (telephony / emails etc) • Experience of working in a shared service environment • Experience of successfully handling and managing change• Direct line management experience• Ability to operate in a matrix function as part of a multi-disciplinary team.