Sue Ehrhardt Email & Phone Number

Grants Pass, Or, Us

Virtual

Team Manager

Lincolnshire, Illinois

Diverse human resources background with significant experience managing benefits and coaching other employees. Strategic mindset to plan and implement projects, policies, and procedures that contribute to employee satisfaction and engagement, and achieve goals and objectives. Superior management, collaboration, and interpersonal skills to navigate effectively throughout the organization. Health / Benefits Administration Research / Analysis / Reporting Leave / Disability / Workers’ Comp Vendor Relationship Management Continuous Process ImprovementHR Policies / Procedures / Regulations Employee Relations / Performance Management Training / Presentations / Public Speaking ERISA, COBRA, HIPPA Compliance

In progressively responsible roles, administer all health and welfare benefits including medical, dental, vision, life, deferred compensation, defined benefits, flexible spending accounts, and COBRA. Coach and train Customer Care Representatives; present curriculum in classroom and virtual environments. Collect and document employee information and data. Manage escalated client cases, including appeals, participate in resolution of billing and claims for insurance. Respond to high volume of phone calls and email in a timely manner. Identify and analyze trends in customer inquiries and customer service; report to manager. Collaborate with vendors to ensure accuracy of services and products. Conduct regular conference calls with vendors and clients to resolve issues.Led team to achieve 95% service level during peak annual enrollment period. Saved client more than $100K via reprocessing of medical claims.Mentored other Advocates in managing difficult client calls.Resolved technology issues and participated in system improvements

Lincolnshire, Illinois

Lincolnshire, Illinois

Lincolnshire, Illinois

Lincolnshire, Illinois