Responsible for creating, maintaining and executing internal Mid-Market processes, support various departments on internal projects, and provide analysis to support Project Management- Partner to streamline and manage Mid-Market daily new account assignment process- Partner with various internal departments and Sr. Leadership teams to create/enhance sales processes- Provide scorecard analysis for Sr. Leadership reporting on progress of various initiatives- Create, communicate and manage process changes for supported sales teams- Consistently achieving goals ahead of deadlines

Responsible for the profitability, growth and retention of 14, Mid Market, Inside Account Managers with annual sales exceeding $50 million. • Achieved Top & Bottom Line Sales Budget• Exceed Customer Retention Objectives• Create, manage, mentor and retain a consultative inside sales organization• Established process and procedures for inside sales and operations• Developed direct mail and email marketing campaigns• Managed vendor relationships while partnering to increase sales• Developed training materials and resource support for all sales functions• Account Migration – Pathways (Lead Project Manager)

Responsible for transitioning over 15,000 customers/ $100M through a Senior Level migration to the Staples Platform. • Partnered with Senior Project Leader and team to migrate each wave to completion• Prepared sales rep and customer communication, marketing and delivery• Catalyst of best practices to improve the migration process• Managed customer retention and feedback through senior level reporting• Trained sales associates on migration

Responsible for managing the growth and retention of $2.7 million in annual sales within a local and national account base• Assisted with set up and maintenance of Strategic Healthcare account base• Sub managed the retention and annual budgeted sales of strategic business accounting for 16 IAM’s and over $50 Million in annual sales • Personally responsible for 1100 accounts worth $3.2 million within the Mid Atlantic Market• Learned project management within a strategic sales organization• 2008 Year Performance 118.45%• 2007 Year End Achievement 120%• Leveraged consultative sales, coaching to all lines of business• Developed training to lead into a new sales model of strategic accounts • Diagnosed areas of improvement within IAM’s book of business to increase profitability