Sue Evans Email and Phone Number
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Technical communications professional with over 15 years of experience in the information technology field, including call center, healthcare systems, inventory management, automobile manufacturing, telemetry, commercial, and education environments. Unique ability to work successfully on project teams as liaison between the business and the IT groups, and to interpret specialized technical information. Research inventory, claims, warranty, and medical software as well as databases to develop business requirements, technical requirements (user stories), user manuals and online help.Specialties: • Gathering and analyzing technical and other information from subject matter experts• Acquiring knowledge of new software via functional specifications and system use• Collaborating in diverse team environments• Editing and reviewing• Database and transaction processing• Training and teaching (end users, peers, and students)* Scrum Master Certification (ScrumAlliance) - 11/2013
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Business Systems AnalystState Of Tennessee Dec 2016 - PresentUsSolicit and document business case, objectives, current/as-is processes and requirements from business stakeholders. Schedule and lead requirements gathering and vendor demo meetings. Analyze vendor solutions against DHS requirements. Analyze internal project and BSA role processes for purposes of documentation and improvement.
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It Business Analyst/ Architecture Modeler - Enterprise ArchitectureAsurion Feb 2015 - Dec 2016Nashville, Tennessee, UsCollaborate with enterprise architects to build and maintain Enterprise Business Architecture models such as capability business models and product feature models. Manage model change control and administer the model and change control SharePoint sites. Built architecture models and their relationships in Excel until a suitable modeling tool could be obtained. Coordinated the modeling tool selection process, including evaluating various tools and vendors based on selection criteria, handling vendor communication during the trial period, and recommending a tool. Implemented the models in the new tool, defined the new model change control process, and provided user documentation. -
Senior It Technical Business AnalystAsurion Jul 2012 - Feb 2015Nashville, Tennessee, UsChaired interdepartmental business requirements gathering meetings and user story/functional requirements definition meetings for several launches and projects related to handheld device insurance claim software. Analyzed and reproduced software issues/defects and coordinated their research and resolution with the Development and QA teams. Analyzed software issues using Microsoft SQL Server queries and Excel data. Created and coordinate software workflow documentation for various Asurion platforms in Visio and Gliffy, including the user interface, service call/ function layer and data layer. Created Confluence/JIRA dashboards for tracking user story and project status. Acted as the SharePoint site administrator for the iCare Team site.
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Warranty Data Analyst ConsultantNissan Motor Corporation Jul 2011 - Jul 2012Yokohama-Shi, Kanagawa, JpManaged daily claims reporting and tracking using SQL queries via Access, Oracle and Excel to extract, distribute and analyze daily warranty issues. Created custom ad hoc SQL queries and reports. Collaborated with engineers, specialists and line managers to research warranty issues using data analysis techniques. Created an Access/SQL query application for providing car build options based on VIN number for early tracking and reporting of new car launch warranty issues. -
English TeacherRutherford County Schools - Tennessee Aug 2005 - Jul 2011Murfreesboro, Tn, UsCreated and executed advanced curriculum (for intellectually gifted students) including literature, grammar, writing and vocabulary. Envisioned, created, and managed the first-ever centralized online data site to organize and house Gifted Education curriculum to share among teachers working remotely across Rutherford County schools. Substitute teacher from 2005 to 2007. -
Senior Consulting Technical WriterHp Jul 2001 - Jan 2003Palo Alto, Ca, UsAnalyzed functional requirement specifications and interviewed subject matter experts to develop online help and reference guides for the hp All-in-One (Scan/Copy/Fax/Print) product line. Documented software tools and department procedures to mentor new team members. -
Senior Technical WriterL-3 Communications Jul 1998 - Jun 2001New York, Ny, UsResearched, drafted, and coordinated the user guide review process for L-3's telemetry products. Created structure diagram models for telemetry hardware and software systems using Visio. -
Senior Technical WriterPyxis Corporation (Now Carefusion) Oct 1993 - Jul 1998San Diego, Ca, UsProject Lead for Pyxis’ hospital database, inventory management and medication distribution system end user and training documentation. Analyzed new product launch software and hardware specifications (via testing, requirements review, and interviews with subject matter experts). Designed, planned, and acted as lead writer and editor. Tested software and verified end user documentation for defining formulary, users, permissions, nursing areas, MedStation stations (medication dispensing devices), patients, patient profiles, and reporting based on many different types of data. Documented software tools and department procedures to mentor new team members.
Sue Evans Skills
Sue Evans Education Details
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San Diego State UniversityComputer Science/English -
California State University San MarcosEducation - English
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Palomar CollegeComputer Science/General Ed
Frequently Asked Questions about Sue Evans
What company does Sue Evans work for?
Sue Evans works for State Of Tennessee
What is Sue Evans's role at the current company?
Sue Evans's current role is Business Systems Analyst - Tennessee Department of Human Services.
What is Sue Evans's email address?
Sue Evans's email address is su****@****ion.com
What schools did Sue Evans attend?
Sue Evans attended San Diego State University, California State University San Marcos, Palomar College.
What skills is Sue Evans known for?
Sue Evans has skills like Visio, Software Documentation, Sharepoint, Testing, Process Improvement, Databases, Technical Writing, Training, Requirements Analysis, Business Analysis, Troubleshooting, Management.
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