Sue Francis Email and Phone Number

•Responsible for directing the end-to-end test delivery of infrastructure, desktops and user devices across a large and complex programme of work comprising of multiple work-streams.•Supervising infrastructure and testing activities for the implementation of Server 2008, Windows 7 migration and overseas data centres..• Established test teams of 20+ resources across North and South UK to facilitate a migration of a data centre.•Management of test activities (preparation & execution) across the Project workstreams.•Supported the Project Managers and Technical Lead in providing an end to end delivery for testing across all project workstreams.•Provided end to end Schedule Management within the test environment to ensure co-habiting of code change.•Management of project plans via MS Project/ProjectServer.•Lead and mentored the test team•Provided Executive Summary reporting•Lead, owned and was responsible for the test team to deliver testing activities within budget and timescale.•Established test teams objectives and delegated team assignments to ensure successful and timely delivery of testing activities.•Ensured a consistent approach of standards across work-streams, including governance and ITL processes.•Reviewed Test Process and implemented improvements to ensure a smooth delivery.•Responsible for the update and development of own and test team members’ skills set.•Provided Executive Summary reporting.•Resource Management: Resource Planning / Recruitment / Skills Profiling •Responsible for Security Requirement testing.•Identified and defined Test Environment requirements. •Developed high quality test strategy document and mitigated the risks of the solution under test.•Responsible for obtaining project stakeholder approval of test strategy, test plans and Security Requirement coverage •Responsible for releasing products ensuring that all exit criteria were•Managed test incidents (defects).

•Managed staff and allocation of workload within the team•Supported team members in the production of verification evidence.•Interfaced with development work-streams to manage the development and testing of hardware and software and the testing and resolution of defects.•Defined test strategies and Test Plans and supervised test scripts for overseas data centres•Defined test strategies and Test Plans and supervised test scripts for server 2008•Defined test strategies and Test Plans and supervised test scripts for Windows 7 migration•Interfaced with management in planning workload and scheduling.•Interfaced and supported the requirements of MoD Engineering Management staff in the “assurance” of solutions.•Interfaced with our Trials team in the support of trials either inhouse or customer location. •Production of weekly progress report to Test Manager•Defined and controlled test environment.•Defect Management

•Organised and managed the testing activities in order to deliver testing within budget and timescale constraints.•Established objectives for each test team member •Production of Test Strategy Test Plans •Interacted effectively with project teams •Responsible for obtaining project stakeholder approval of test strategy and test plans.•Organised, managed, monitored and reported on the test activities as defined in the approved test plans.•Managed test incidents (defects).•Identified test environment requirements

Functional/non functional testing and the maintaining of a help desk, to allow for a Single Point of Contact.Functional and non-functional testing of a BT telephony system including using AVAYA, Center Vu & Blue Pumpkin tools