Sue Gardham Email and Phone Number

Whilst working within Mitie I have ensured that all HR requirements have been met for employees. From recruit-ment to personal development and training as well as reviewing discipline procedures and maintaining health and safety compliance. My experience over the last thirteen years based at North Lakes Hotel & Spa in Penrith, whilst working as Head of People & Development I have gained experience in coaching & mentoring and performance management.As Operations Manager I have the pleasure of leading a team who delivered a public service to the highest of standards. Ensure KPI compliance daily. Trouble shooting problems and maintaining SOP & RA compliance. I am confident training and developing employees and strive to unlock all operatives full potential. I enjoy provid-ing guidance and information to ensure that all employees engage at work and ensure their experience is the best it could be. Supporting my colleagues and contributing to the daily operation is essential. I have experience using the payroll system Fourth Hospitality & Work Place Plus, TMC (The Miles Consultancy), NexGen recruitment program and CPL E-Learning training programs. I feel it is extremely important to work together as a team in this busy envi-ronment. I’m confident working independently, always ensuring all my responsibilities are completed efficiently to a high standard. I strive to develop my skills further and gain knowledge of any new systems and processes, whilst collaborating with colleagues and drawing on their experience.

Supporting all departments with operational training, recruitment and scheduling. Ensuring all employment details meet legal requirements and providing support for all trading requirements. Engaging with employees to establish training requirements for ups killing and supporting succession planning in all departments.