This position was responsible for all aspects of implementation and training for an Electronic Medical Records system in the physician’s office. Utilized Project Management Software and Process Improvement methodologies to continuously resolve issues and incorporate user feedback. Developed training materials and completed staff training. Additional responsibilities included assisting the practice administrator with Human Resource issues and providing HR support during the manager’s absence. Responsible for recruiting activities on an on-going basis, including development of job descriptions, sourcing and screening applicants, new hire training, and compensation assessments.

Responsible for coordinating and implementing all Human Resource programs for the Pulmonary and Critical Care organization, consisting of 60 employees. Responsibilities included sourcing, interviewing and hiring all staff, and documentation of performance appraisals, corrective action or terminations. Responsible for annual benefits evaluation and employee benefit enrollment. Additional responsibilities included providing daily management for the downtown office location, while serving as a corporate liaison to other office locations providing on-going training to office managers and human resources staff. • EMR and IT coordinator: Responsible for the successful implementation and training to support an Electronic Medical Record system. Developed and implemented system customization based on physician and user feedback. Responsibilities included identifying and resolving all necessary hardware, support and logistics issues to ensure optimal implementation success.

Temporary assignment through Jacobson Solutions: Provided on-site leadership to 10 Customer Service Associates in Albany, NY.. Additional assignments included all aspects of customer service and application underwriting, human resources, logistics and management

Temporary assignment through Jacobson Solutions: Provided on-site leadership for a temporary staff of 100 Customer Service associates in Woodland Hills, CA.. Provided daily management and supervision to staff, coordinated and conducted necessary training, monitored and evaluated employee performance via Aspect Workforce management system, provided status reports to the client and staffing agency.

Responsibilities included providing leadership, development, training and support to a customer service staff of 35. Utilized ACD call system to monitor call volumes, employee staffing and performance. Provided technical support to the staff while assisting internal and external customers on a daily basis. Accountability included all aspects of supervision: coaching and counseling, development and training, recruitment, hiring, workload planning and forecasting, accessing staffing needs, departmental budgeting, budget allocation and variance reporting.