Sue Hoff Email & Phone Number

Tyler Tx

Tyler, Texas Area

Assess property damage on a variety of vehicle types. Photograph and write estimates. Negotiate rates, for a variety of insurance companies, with local body shops.

Tyler, Texas

Conducts interviews for placement and development of prospective business partners from a diverse culturalbackground fo this expanding multi-million dollar company. We develop teams of positive, honest, goal-drivenIndependent Marketing Directors (IMDs). We help people and business reduce their expenses, expand theirmarketbase and provide the opportunity for increased income.Conducts interviews for placement and development of prospective business partners from a diverse culturalbackground fo this expanding multi-million dollar company. We develop teams of positive, honest, goal-drivenIndependent Marketing Directors (IMDs). We help people and business reduce their expenses, expand theirmarketbase and provide the opportunity for increased income.

Lackland Afb San Antonio, Tx

Supervised 21 multi-cultural personnel at 9 sites in 4 Texas cities. Delegated workload among plants and employees.Management and oversight of labor costs supplies-ordering and inventory, purchase, cost and maintenance of printproduction equipment. Personally controlled costs of all my operations.Established guidelines for the production of electronically published products for the Department of Defense (DoD)including Classified documents up to Secret following established DoD policy.Wrote Standard Operating Procedures (SOP) for conversion of media to printable documentation, labor analysis andreporting, and inventory control.Established 2 Scan Conversion sites, converting hard copy documentation from various formats to searchable,electronic documents. Developed policies and procedures to ensure Personal Identifiable Information (PII)documents were watermarked and encrypted. Established guidelines of production to ensure output was measurableand billable. Coordinated all policies, procedures and guidelines with employees and management to ensure fullunderstanding of procedures and operational measures. Developed forms for use in the reporting and billing of alloutput. Prepared and published technical reports, weekly and monthly, to document progress. This information hasbeen utilized by other scan projects throughout our operation in 5 states.Co-ordinated with IT staff to ensure continuity of LAN operations, updated Common Access Cards (CAC) forpersonnel, configured printers on multiple workstations allowing printing to high-speed, high capacity printers, andlocally used printers/copiers within the offices.Conducted interviews utilizing Behavioral Based Interview (BBI) techniques. Counseled with assigned personnel,advised on job placement, retention and career opportunities

Network-Developed and maintained configuration maps and documents for the Local Area Network (LAN). Supportinternal TCP/IP networks. Installed and tested LAN cabling and fiber optic wire. Operated, configured and troubleshotWindows 2000/2003 application and file servers, domain controllers, FTP & MS Exchange servers and firewalls, localCisco routers, switches and firewalls.Supported 400+ diverse and multi-cultural users and 100 networked printers in Help Desk Environment. Managed theconfiguration, installation and movement of all workstations/laptops.Development-Installed, configured, troubleshot and debugged prototype eDocument (scan to web) system providingelectronic documents to in-house and off-site employees, customers and contractors. Point of Contact for ElectronicDocument Acquisition (EDA) and Electronic Document Management (EDM) systems. System developed wasdeployed world-wide for all DFAS locations.Monitored Internet usage and prepared monthly reports for managers. Resolved computer virus infections.POC of Network Operations at Continuity of Operations (COOP) meetings. Ensured continuous operation of the LANsystem and telephony communication during contingency operations at alternate operating locations, ensuredprocedures met all DoD requirements.

Developed and conducted the internal information program. Prepared all multimedia andhardcopy presentations for briefings, ceremonies, etc. Prepared All Hands Meetings, customer symposiums, dignitaryvisits and offsite-briefing presentations. Wrote local articles for publication. Developed the internet, intranet, andextranet sites for DFAS-SL. Provided protocol guidance. Prepared agendas for VIP guests.Other Duties included maintained, responded to Freedom of Information Act request logs.Copier Program-negotiated lease agreements, On-site service liaison, monitored usage and cost, managedreplacement program.Planned, arranged and coordinated all community relations activities: Combined Federal Campaign, U.S SavingsBond Campaign, Tots for Toys, Operation Finance Cares, and Federal Executive Board.

Bs, Marketing,Management, Ecomonics

Activities and Societies: Alpha Phi

Aa, Marketing And Management