I'm an accomplished Quality Assurance professional with 26 years in the Certification Industry, supporting and driving process improvement solutions for businesses. Won 3 Internal Excellence awards -- Changed the method of gathering, analysing and showcasing data related to findings raised on both internal and external audits to Q&G Executive Leadership team, resulting in receiving an internal award of excellence (known in house as a ‘VITAE award’ – Vision, Integrity, Togetherness, Ambition, Expertise) - User Acceptance Tested and managed the changeover of the new in-house App for non-conformity management, receiving an Internal Excellence award (known in-house as ‘Power of Us Spotlight’ award) for the speed of delivery whilst upholding quality and attention to detail - Complaint handling oversight and supporting investigations into complaints, appeals and responses to these. Support the periodic review of complaint-related performance by the Business to assist in the analysis of information for process improvement and Management Review. Received an Internal Excellence award (known in house as ‘Power of us Customer Focus’ award) championed by the Director of Q&G, for reducing the number of complaints that had exceeded the KPI of 30 daysConscientious, honest and extremely reliable individual who is proactive, can work well autonomously and is an excellent communicator. Strong sense of humour with a professional and flexible approach. Quick learner and loves to develop new skills and to adapt to new challenges.Please reach out and connect and talk!