Sue Killick Email & Phone Number

Northamptonshire, England, United Kingdom

Birmingham, United Kingdom

• Manager of the newly merged Funding Support and IT service desk team. Responsible for
• Line management of 8 staff across 5 offices including recruitment, induction, performance management, coaching and development plans.
• Ensuring that Standard Operation Processes were updated and followed by staff.
• Providing excellent customer service within Service Level Agreements.
• Production, analysis and distribution of management information such as how many calls were closed, who by and within what timescale.
• Making sure calls were closed within SLA timescales and within agreed processes.

Responsible for set up and management of the service desk to support the implementation of the new Funding Management System and then Business as Usual. Recruitment, training, induction and line management of a team of 3 staff. Responsible for setting up processes and operating procedures for the team and training them to use LANDesk software.The FMS did.

Birmingham, United Kingdom

Workstream lead on Business Process Engineering project for the areas of customer portal, assisted access, portfolio and award partner grants.Responsible for liaising with third party supplier to ensure business requirements were understood. Reviewing and agreeing process support and technical specification documents and test cases to ensure requirements.

Birmingham, United Kingdom

• Seconded to the Business Process Reengineering project as manager of the Business User Group for the project which was set up to review grant making processes and build a new SAP based Funding Management programme to.
• Responsible for managing a team of Grants Officers based in 5 offices in 4 countries to provide support and business input.
• Reviewing current business processes and suggesting improvements
• Working with the Director to provide input into the business case for the project in the form of a resource model which provided details of efficiency savings that would be provided by the new processes and software.

Birmingham, United Kingdom

• Managed a team of staff across funding programmes with a budget of around £125 million including managing the grant making process from assessment to grant management and closure.
• Supporting and supervising the teams work and line management of staff.
• Supporting and inducting the new Head of Programme Management into his role.
• Production, analysis and communication of management information.
• Preparation and presentation of assessment information to the England Committee for consideration and decision making.

Birmingham, United Kingdom

Responsible for the leadership and management of a team of managers including recruitment, performance management, training, coaching, motivation, development and appraisal. I was responsible for the overall management of a portfolio of funding programmes, including monitoring a grant budget of over £250 million to ensure effective spend across the.

Birmingham, United Kingdom And London, United Kingdom

Managed a team of staff working across funding programmes, this included recruitment, performance management, coaching, development and appraisal. I was responsible for the grant making processes across these programmes from assessment, grant management and closure. I actively contributed to the development of new processes and set up a team review process.

London, United Kingdom

esponsible for the assessment and management of a portfolio of grants on the Healthy Living Programme. Grants ranged from £50,000 to £2,400,000. I was one of two case managers who took responsibility for managing all of the early awards on the programme. We set up most of the grant management systems and procedures in conjunction with the Operations.

Tonbridge, United Kingdom

Responsible for promotion and management of the Award scheme in London and the South East ensuring accessibility and participation, raising awareness of the importance and benefits of family learning, taking responsibility for the coordination and smooth administration of the scheme at regional level. Duties included assessment, making recommendations to.