Sue Killick Email & Phone Number

Northamptonshire, England, United Kingdom

Birmingham, United Kingdom

Manager of the newly merged Funding Support and IT service desk team. Responsible for• Line management of 8 staff across 5 offices including recruitment, induction, performance management, coaching and development plans.• Ensuring that Standard Operation Processes were updated and followed by staff.• Providing excellent customer service within Service Level Agreements.• Production, analysis and distribution of management information such as how many calls were closed, who by and within what timescale. • Making sure calls were closed within SLA timescales and within agreed processes.• Authorising permissions and equipment requests.

Responsible for set up and management of the service desk to support the implementation of the new Funding Management System and then Business as Usual. Recruitment, training, induction and line management of a team of 3 staff. Responsible for setting up processes and operating procedures for the team and training them to use LANDesk software.The FMS did not land softly and there was a period of around 18 months when the team was under extreme pressure with over 1,000 outstanding tickets at one point. As manager of the team, in order to reduce the backlog and pressure on my staff, I negotiated with other teams to borrow staff, set up daily triage, produced regular management information to keep track of progress, kept senior managers and the wider business informed to ensure they understood the situation. I liaised with the systems development to understand upcoming improvements and changes and explain them to funding staff and my team so they could support them.

Birmingham, United Kingdom

Workstream lead on Business Process Engineering project for the areas of customer portal, assisted access, portfolio and award partner grants.Responsible for liaising with third party supplier to ensure business requirements were understood. Reviewing and agreeing process support and technical specification documents and test cases to ensure requirements were met.

Birmingham, United Kingdom

Seconded to the Business Process Reengineering project as manager of the Business User Group for the project which was set up to review grant making processes and build a new SAP based Funding Management programme to manage the grant making processes across the organisation.• Responsible for managing a team of Grants Officers based in 5 offices in 4 countries to provide support and business input.• Reviewing current business processes and suggesting improvements• Working with the Director to provide input into the business case for the project in the form of a resource model which provided details of efficiency savings that would be provided by the new processes and software.

Birmingham, United Kingdom

Managed a team of staff across funding programmes with a budget of around £125 million including managing the grant making process from assessment to grant management and closure. • Supporting and supervising the teams work and line management of staff. • Supporting and inducting the new Head of Programme Management into his role.• Production, analysis and communication of management information.• Preparation and presentation of assessment information to the England Committee for consideration and decision making.

Birmingham, United Kingdom

Responsible for the leadership and management of a team of managers including recruitment, performance management, training, coaching, motivation, development and appraisal. I was responsible for the overall management of a portfolio of funding programmes, including monitoring a grant budget of over £250 million to ensure effective spend across the programmes. I was also responsible for the delivery of continuous improvement across my portfolio. I was responsible for ensuring the team contributed effectively to develop new funding programmes within strategic parameters. This included working with people from across the Big Lottery Fund as part of the project team and with the Museums and Libraries Association. I was part of the Programme Management team responsible for the strategic management of the division. As part of this role I was responsible for liaison with other directorates across the business such as policy, regions, finance, evaluation and research and HR.

Birmingham, United Kingdom And London, United Kingdom

Managed a team of staff working across funding programmes, this included recruitment, performance management, coaching, development and appraisal. I was responsible for the grant making processes across these programmes from assessment, grant management and closure. I actively contributed to the development of new processes and set up a team review process to ensure that the team was adhering to audit requirements in the grant management phase of programmes. I was also responsible for preparing, analysing and communicating management information.

London, United Kingdom

esponsible for the assessment and management of a portfolio of grants on the Healthy Living Programme. Grants ranged from £50,000 to £2,400,000. I was one of two case managers who took responsibility for managing all of the early awards on the programme. We set up most of the grant management systems and procedures in conjunction with the Operations Support team. We documented them and then trained the rest of the team as they moved from assessment to grant management. This lead to me becoming chair of the Processes and Systems group which was set up to standardise grant management processes across the organisation.

Tonbridge, United Kingdom

Responsible for promotion and management of the Award scheme in London and the South East ensuring accessibility and participation, raising awareness of the importance and benefits of family learning, taking responsibility for the coordination and smooth administration of the scheme at regional level. Duties included assessment, making recommendations to Committee for award, providing support and training for successful individuals including production of an in depth handbook to assist them with management of their grant, recruitment of and liaison with mentors, and monitoring grants.