Sue Lee Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Operations

Austin, Texas Area

-Managed ~38 accounts/year: proactively advised on hotel products/services aligning with client objectives, identified client problems & developed creative solutions, sought client feedback to improve services, managed event logistics (e.g. sales forecasting, meeting space, catering, guest rooms, transportation, amenities, audio visual & billing). -Liaison between clients, vendors and hotel departments to plan, execute & manage multi-day, luxury meetings & events for 500-6,000 guests, yielding $13.9M annual revenue at largest JW Marriott (North America) ranked #1/35 in the brand (2019) for client event satisfaction.-Sold 64% over contracted amounts (Q4 2019) by identifying direct sell, cross-sell, upsell opportunities & negotiating pricing to maximize revenue.-Collaborated with internal & external stakeholders to coordinate & manage deadlines, deliverables, success criteria & schedules for: catering, meetings, guest rooms, transportation, decor, room amenities, freight, billing.-Demonstrated success developing & nurturing relationships, effectively communicating with a wide range of key decision makers, excellent organizational skills, detail oriented, expertly manage competing priorities in a fast-paced environment.-Achieved client awarded “Event Satisfaction Score” of 98% mean value (2017-2020); awarded “Manager of the Quarter”(2017), “Manager of the Quarter” nominee (2019).-Proficient in Microsoft Office (PowerPoint, Excel, Word, Outlook), Marriott Intl. CRM/Event Management platform, Salesforce (novice).

Los Angeles, Ca

- Planned & executed client business of $10 million annual revenue (catering & rooms) within 3% of revenue forecast.-Conducted data analysis of key event customer satisfaction metrics, identified strengths/weaknesses/ opportunities, composed bi-weekly report for hotel leaders. -Managed conference programs for Fortune 500 clients (e.g. Cisco, Sony, Genentech, AIG).- Created comprehensive employee training manual for “event concierge” position.-Graduate of The Ritz-Carlton, Sales & Service Foundations I course (2016).

Los Angeles

-Delivered elite client service for VIPs, e.g. Hollywood movie stars, professional athletes, heads of state.-Chief point of contact and liaison for all communication with corporate, (American Music Awards, NBA, MLB, AmEx), Social (ethnic weddings, non-profit) clients.-Coordinated & managed logistics for event schedule, meeting space set-up, catering, room reservations, amenities.-Awarded “Supervisor of the Quarter” (2013).

Los Angeles, Ca

-Primary on-site contact for social, corporate meeting planners, responding to all client requests, proactively identifying problems & providing solutions.-Excellent problem solving skills, decisive decision maker, strong multi-tasking and prioritization skills, exceptional verbal and written communication skills. -Versatile experience working with global groups (Audi China, South Korean Consulate),domestic Fortune 500 clients (Marriott International, PepsiCo, General Mills, Sony, Red Robin, Wells Fargo), trade organizations (Americas Lodging Investment Summit), entertainment (ESPY Awards, film press junkets), and Sports (Rose Bowl, NBA, NHL, MLB). -Responsible for ensuring that all functions set according to BEOs, in accordance with brand standards, obtaining and quickly communicating salient information to affected departments.

Indianapolis

- Liaison for on-site event planner and hotel departments in a 1,005 room luxury convention hotel.- Nominee for “Heart of the House, Best of the Best” employee award (2011).- Conceived and implemented hotel-wide, environmental awareness initiative.

M.S., Biology

B.S., Biology