Efficiently utilized acquired skills and time management to achieve rapid outputs. Multi-tasked as a team to exceed daily goals. Cross-trained to multiple work areas and various procedures of each area. Trained new individuals to the Standard Operating Procedures and company values.

Front Desk Representative at East Bay SuitesApplied interactive skills to ensure guest satisfaction while delivering service in person and over the phone. Utilized resort packages, events, and natural scenic views to mantain returning guests. Operated the reservations system program to make reservations, check cash drawers, balance cash drawers, and print daily reports. Crossed trained to assist the housekeeping staff.

Summer Co-op Experience at East Bay SuitesInteracted with guests to create good memorable experiences as well as ensured the cleanliness of rooms and common areas. Started training in the housekeeping department and was later trained to the front desk department. Floated between the two departments working individually in the front desk department and working as a team in the housekeeping deparment. Quickly adapted to the standard operating procedures for each department and applied… Show more Summer Co-op Experience at East Bay SuitesInteracted with guests to create good memorable experiences as well as ensured the cleanliness of rooms and common areas. Started training in the housekeeping department and was later trained to the front desk department. Floated between the two departments working individually in the front desk department and working as a team in the housekeeping deparment. Quickly adapted to the standard operating procedures for each department and applied communication skills to maintain a smooth working environment flow. Show less

Lab Assistant for Introduction to Wines & Spirits course.Assisted to prepare, cook, and plate food to pair with wine. Ensured proper set up and take down of service room for the lab course. Made sure that students participated in lab course objectives and clean up procedures.

Student Facilitator and Tutor for Chinese 101 course.Encouraged and helped students to learn and understand the Chinese language and culture. Assisted the professor in course preparation work, handled documents, facilitated the classroom, and ensured that connection for video conferencing had few disruptions. Tutored students after classroom hours to help with coursework related materials.

Delivered friendly and respectful service to the students, staffs, and visitors that visited the Merle Price Commons. Catered lunch entrees to the palate of every individual's lunch order in a timely manner. Ensured that proper amounts of food inventory were prepared for the food stations and kept work stations clean. Maintained the cleanliness and order of the dining room.

Applied interactive skills to deliver exceptional guest service in person and over the phone while taking orders, delivering orders, and securing guest bill payment. Multi-tasked throughout the day especially during peak hours. Operated the Point of Sale system to check cash drawers, balance cash drawers, and print daily reports. Crossed trained to the back of the house to assist the kitchen staff.

Student Facilitator and Tutor for Chinese 102 course.Encouraged and helped students to learn and understand the Chinese language and culture. Assisted the professor in course preparation work, handled documents, facilitated the classroom, and ensured that connection for video conferencing had few disruptions. Tutored students after classroom hours to help with coursework related materials.

Prioritized tasks to ensure that product were up and ready for the day; efficiently made customer orders; and multi-tasked throughout the shift to ensure that inventory, preparation work, and clean up were completed. Cross trained to assist the front of the house to the take orders, expedited food to customers, and delivered excellent customer service. Assisted in training new co-workers to the Standard Operating Procedures.