Build and manage a Community.Respond to customers enquiries in a timely manner.Monitor, track and report on feedback and online reviews.Responding to comments, questions, and concerns from customers in a timely and empathetic manner.Coordinate and liaise with Account Managers. Identifying and addressing any issues or crises that arise within the community, implementing conflict resolution strategies when necessary.

• Assist in a range of marketing initiatives within an organization.• Assist on influencer campaign research.• Brainstorm and research ideas on original contents.• Create weekly and monthly editorial calendars to promote companybrands on various social media platform.• Track social media engagements.• Responds to comments and DMs on social media platforms.• Ensuring brand message is consistent.

• Assist planners on preparing TV, Radio & Newspaper schedule.• Attended in-house training on general media scene and mediaplanning.• Develop, create, and design website for a cosmetic & healthcareclient and a F&B catering client.• Attended meetings & briefings from media owners and clients

• Provide high quality administrative support.• Devise and maintain office filling systems with due regard tosecurity and confidentiality.• Collect, process and input data into databases ensuring accuracy andsecurity of data.• Act as a point of contact for email, telephone and postal inquiriesand ensure appropriate follow up.• Draft and prepare quotations, invoices, documentation, and otheradministrative documents as necessary.• Maintain and reorder office supplies as necessary.