Sue Maynard Email & Phone Number

West Sussex, England, United Kingdom

A GLOBAL LEADER IN LUXURY SUPERYACHT SALES, CHARTER AND MANAGEMENT

Botley, England, United Kingdom

Personal Assistant to Regional Director and Group Commercial Director Promoted in January 2021. Diary management, organisation of meetings, travel and events. Preparation of monthly Board Reports and various other reports. Taking meeting minutes, diary management and handling confidential information at board and regional level. Line management of two part time assistants, Employment Skills Co-Ordinator and Aftercare Co-Ordinator. Office Manager- responsibility of the day to day running of the office. Liaising with the landlord, managing health & safety, managing meeting rooms, hotel requirements and catering. Produce the welcome pack and organise all IT equipment and PPE for new employees. Manage the regions IT assets. and various office management duties. Very much a hands-on role which requires flexibility and organisation.

Botley, Hampshire, United Kingdom

Office/Employment Skills/Aftercare Co-ordinatorEmployment Skills delivery for the Southern region. Working with Subcontractors, Local Schools, Colleges & Universities to ensure the Targets were met on each project ensuring the ESP delivered all elements of the plan to satisfy the planning condition.Quarterly meetings post submission of ESP reports with local authorities on targets achieved. Built relationships with subcontractors providing addendums to subcontract agreements and requested evidence of the KPI’s from the subcontractors. Managed the work schedule against KPI’s on the project. Chaired 6 weekly calls with the project team providing status of the ESP and arranging work experience and work placement onsite and office based. Provided reports for SCF data.Aftercare- managed 12-month defect period on all newly completed projects, liaising with the end user, site team and customer care manager. Attended handover meetings with the site team. Responsibility of the customer aftercare portal and coordinating defects with subcontractors and the aftercare managerOffice Manager- responsibility of the day to day running of the office. Liaising with the landlord, health & safety, managing meeting rooms, hotel requirements, catering, managing assets, daily inbound and outbound post. Greeting visitors and answering the phone, organised couriers and assisted on anything that the team needed to be done.

Egham, Surrey, United Kingdom

Maynard Consulting August 2015 –November 2016 British Marine -9 Month Maternity Cover Senior Membership Executive - Managing Membership application team, managing performance of administration assistants. Recruitment and retention of new members. Administration of new applications and membership renewal. Dealing with incoming queries. Identified new partnerships for the benefit of membership.KEY ACHEIVEMENTS• Implemented paperless application process• Managed annual declaration project• Formed a new partnership with SimplyBiz, to provide members with guidance and the application process in relation to FCA Regulation and ongoing compliance.

Southampton, United Kingdom

Provided consultancy services for Vision Business Consulting. A sales and customer service training company that specifically tailored training to the requirements of the client. Provided attendees with an overview of best practice in sales strategy and customer service.

United Kingdom

KEY ACHIEVEMENTS• Created/implemented sales reporting processes across the businesses global network • Influenced largest account in 2014 to upgrade Navigation Software across entire fleet of 100 vessels.• First Key Account manager to sell newly launched product to one of the largest shipping clients in January 2015.Responsible for the growth of UK and East of Hamburg portfolio, Managing UK and European Account Management team. Personally responsible for the company’s top 20 global shipping clients which required extensive travel throughout UK and Europe. Parent company acquired four entrepreneurial companies within a 6-month period. Responsible for implementing processes such as visit reporting and account planning. These processes are now uniform across the company’s global office network.Customer retention – renewal of software licences and annual contracts, review and upsell of existing services and preparing contracts. Quarterly meetings held with Directors, Captains, Marine Superintendents and procurement managers, to discuss software development, company’s requirements and review account.Business Development – New build initial vessel supply. Selling Navigation software and demonstrating the benefits and value.• Managed the companies UK & Global portfolio’s in excess of £8m. • Client retention – Conducted meetings, reviewed accounts, maintained strong relationships with Captains, Marine Superintendents, Purchasing Managers and HSE Managers. • Business Development – Acquired new clients • Negotiated contracts, tenders, prepared and submitted proposals• Identifying solutions for customers and reviewing vessels services with the intention to upsell. • Worked with Commercial Manager and Heads of Product Development, IT, Customer Service and global office network. • Risk and potential risk – Reported weekly • UK & European Account Plans/Pipeline – Weekly reporting – reviewed by the board• Monthly Trading Report – reviewed by the board

Egham, Surrey

Responsible for membership retention and recruitment, covering 5 regions in the South of England. Relationship management was the key element to the role ensuring that members received the highest level of service at all times. Planning and arranging meeting schedules, agendas and researching client or prospective client to identify opportunities.KEY ACHEIVEMENTS• Exceeded recruitment target – In-excess of 40 new companies into membership• Volunteered to take on extra responsibility as Regional Secretary for BMF Wessex RegionSubmitted monthly activity reports to Head Office. Escalation of any issues or concerns. Managed relationship with service providers and maintained Management Information.Worked closely with the regional chairman, secretaries and committee. Organised and attended networking events and committee meetings. Provided support to all regions and was the first point of contact for members and the committee. Attended exhibitions -Seawork, Southampton, London Boat Show’s and industry sector seminars raising the Federations profile.

Berkshire

Responsible for generalist portfolio of 90 business accounts with a turnover of £2-5m. Acquiring new accounts and developing new relationships with customers. Managed a network of internal and external key business introducers. KEY ACHEIVEMENTS• Identified high risk - Printing business had been with business support for a year. I inherited the account and was not convinced that the business was stable. Reviewed and met with the directors to discover major issues. Immediately contacted business support. And account placed with Debt Recovery. Had I not taken action it would have resulted in a considerable financial loss to the bank.Credit report writing, obtained sanction of proposed loan facilities. Arranged overdraft facilities, identified sales opportunities to maximise income for the bank and providing a solution for the client.Conducting face to face annual/interim reviews of accounts and renewal of facilities. The role required ongoing training to perfect Credit Skills, Money Laundering, Fraud, Due Diligence, Data Protection, Governance and Selling Skills.Responsibility for the development of two relationship support managers.• Managed day to day banking requirements such as overdraft facilities, Loan facilities including credit report writing/obtaining sanction. • Conducting annual customer account reviews. • Regular meetings held with accountants and solicitors. • Attended regular networking events. • Cross selling of Barclays products and services• Identified solutions for customers. • Managed risk and potential risk.

KEY ACHEIVEMENTS • International Marine Sales Manager- built strong relationship with Merrill Lynch USA, Monaco and London• Exceeded annual targets year on year• Developed USA and Greek markets in 2 years exceeding targets and achieving £25m• Key player in the growth of the business £20m – £220m in 8 yearsInternational role developing the USA and Greek Markets that were untapped providing Marine Finance solutions to Ultra High Net Worth individuals. Responsible for the delivery of £20m personal target.Developed International and European Business and formed an agreement with Merrill Lynch in USA, Monaco and London. Marine Finance scheme was rolled out in 2005 and presented in the USA to the East and West coast offices. Roll out was so successful that other lenders were recruited into the scheme.The role required ongoing training for the following, Credit Skills, Money Laundering, Fraud, Due Diligence, Data Protection, Governance, Selling Skills, Self-Development, Coaching, Discipline and Grievance and Performance Management.Credit report writing of credit applications for complex ownership structures. Knowledge of yachts and market value was imperative to undertake the role. Liaised regularly with internal and external Marine Lawyers, Country Risk /Risk and Recovery departments. Built strong relationships with Clients, Ship Owners, Shipyards, Yacht Management Companies, Accountants, Marine Lawyers and SurveyorsManaged the process of due diligence relating to vessel’s ownership structure and personal guarantee.Managed small portfolio of boat dealer’s in the UK, providing a stocking facility for importation of stock and funding of the purchase of vessels for their introduced clients. Monthly stock checks by way of physical inspection of the vessel and identifying HIN number.Extensive travel in USA and Europe. Attendance of boat shows in the UK, Europe, USA & Caribbean.

Southampton, United Kingdom

Responsibility for the development of five Sales Administrators and the day to day running of the office. Held quarterly and annual performance reviews and provided coaching where necessary. Self-development was vitally important.Personal/team targets, team sales trackers morning and weekly meetings.Responsible for the organisation of the London and Southampton Boat Show – Liaised with stand designers to ensure the stand met budget. Organised staffing, hotels, catering, marketing, literature and graphics. Liaised with internal brand to ensure legal sign off.Sourced new premises due to the accelerated growth of the business, which grew from £20m to £220m in 8 years. Organised the move in every detail and liaised internal premises team to ensure changeover of telephony, IT and cabling had no issues and did not affect business as usual.