Susan Moynihan Email and Phone Number

My focus is supporting a culture of continuous improvement and learning across RK&K to ensure high-quality project delivery, employee performance and business success. I am evaluating, developing, and implementing, various training elements across this multi-state civil engineering/construction management firm.

I support an array of human resources functions, including: recruiting, training and development, employee/labor relations, compensation, benefits, training, equal employment opportunity, and employee records.• Coordinates and leads new hire onboarding for local and remote offices including collecting new employee information; and providing new employee orientation. Coordinate with all stakeholders to ensure new employees are integrated and complete with onboarding processes. • Act as liaison with new employees to ensure stellar welcome to the Herd at RK&K• Maintain learning management system and coordinate with managers across the firm regarding training plans that will help drive performance and growth.• Coordinates and leads exit processes for employee terminations including conducting exit interviews

 Launched recruiting program to develop talent database for startup placement agency specializing in construction administration positions Placed hundreds of employees, including Project Managers, Superintendents, Quality Control Managers, Site Safety & Health Officers, Accountants, Administrative and Environmental Care management professionals with Baltimore/DC area construction companies and large institution facilities departments including Whiting Turner, Johns Hopkins Health System and Scaffold Resource Full cycle recruiting, including passive candidate sourcing, ATS searches, job posting creation, posting placement, candidate evaluation/screening, presentation to clients, interview scheduling and follow up Worked with Indeed and ZipRecruiter to develop campaigns to attract new Candidates  Utilized ATS to research and create tearsheets to send "cold call" email/texts to Candidates within our database to generate interest and uncover passive Candidates Wrote social media posts and utilized ATS to schedule posts to Facebook, Twitter and LinkedIn Performed employment/education verification, reference checks, background checks, I-9, etc. Researched Applicant Tracking Systems, and migrated data from Zoho Recruit to COMPAS ATS  IT Administrator managing migration of email/documents to Office 365 from Google Drive and Zoho Mail, initial set up of Zoho Recruit and then migration to COMPAS ATS (now Avionte) Updated HOBSON USA website using WordPress Developed initial draft of employee handbook for HOBSON USA and ICANotes Maintained ATS, including daily updating candidate and client records – tracking all contacts and updating hiring data including verifications, background checks, etc to be presented to our client Trained new staff to use ATS and our internal recruiting processes

 Advanced customer support specialist supporting web-based Electronic Health Record software in both PC and MAC environments Part of team conducting final interviews and final hire decisions of Support team members at ICANotes Trained incoming support team members Assessed new hire training to determine quality of training and new hire ability to retain information Expert troubleshooting Internet connectivity issues, discovering causes, leading customer interactions with ISP  Expert using Skype, Join.Me and GoToMeeting to complete fast paced remote support Alliance with developers produced in-house contact tracking software. Part of team that researched /tested /selected off the shelf contact management database to replace this in-house software Developed processes to track customer feature requests/bug reports and hand off to developers Wrote weekly email to customers explaining updates and improvements to the program during the maintenance cycle Established strong relationships with customers and with our product partners Handled high level customer interactions including managing process for moving customer data between medical practices Developed initial draft of employee handbook

Pension & Investment Savings Admin Assistant 6/99-3/00 Human resources point of contact to corporate employees remaining in Miami after corporate headquarters moved to San Jose, CA Managed team of temporary employees handling all corporate retiree pension and benefit issues. Worked closely with Director creating yearly federal compliance statementsHealth & Welfare Benefits Admin Assistant 8/98-6/99 Assisted Director in managing outsourcing transition of benefits administration to AON Consulting. Responsible for solving employee and retiree benefit issues, issuing payment of monthly corporate benefit premiums, and transitioning the department to new corporate headquarters Daily use of CYBORG to enter, update and search employee recordsCorporate Learning Admin Assistant 11/96-8/98 Point person for advertising sales team training. Responsible for scheduling, coordinating, and monitoring ten separate on-site sales training programs for nine newspapers Managed bi-annual team building sales training program pulling participants from all 32 newspapers to corporate training facility  Coordinated outside facilitators and advertising sales staff, meshing schedules to create calendar of on-site training programs at 32 newspapers Created internal newsletter for members of advertising sales teams. Coordinated writers; wrote and edited articles Reduced expenses on workbook and newsletter creation from $192K to $46K annually Offered option to relocate to San Jose, CA with corporate office and chose to remain in Miami. Was paid retention bonus to stay and work on transition and then with remaining corporate staff