Key focus on improving customer quality.

I have responsibility for the day to day running of the practice to make sure things run smoothly for Sarah and the team e.g. utilities and submitting of invoices to the accounting system.I have responsibility for personnel matters and get involved in recruitment to make sure we select the right people to work in the team to support our clients in a professional but also a caring approach.I have recently got involved in marketing activities to attract new clients and grow the… Show more I have responsibility for the day to day running of the practice to make sure things run smoothly for Sarah and the team e.g. utilities and submitting of invoices to the accounting system.I have responsibility for personnel matters and get involved in recruitment to make sure we select the right people to work in the team to support our clients in a professional but also a caring approach.I have recently got involved in marketing activities to attract new clients and grow the business.I’m also always looking out for opportunities to improve the way we work for the benefit of Sarah, the team and our clients. Show less

Significant experience in all aspects of customer relations within General Insurance, including the delivery of fair customer outcomes, ensuring compliance with regulatory requirements, implementing quality assurance frameworks, customer communication best practice and the delivery of insightful management information. Stakeholder engagement skills internally and externally, including relationship management.