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Sue Perkinson is listed as Customer Service Excellence; Staff Leadership and Management; Client Management; Vendor Management. based in Cary, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Sue Perkinson.
Sue Perkinson previously worked as Director, Customer Success at Ipreo and VP at First Citizens Bank. Sue Perkinson holds Bachelor Of Arts, English from University Of Massachusetts, Amherst.
15+ years' experience in customer service management, staff management, client and vendor management, and service delivery. Skilled communicator, excels at liaising with internal and external stakeholders to leverage growth, process improvement, and drive both service and profit opportunities. Passionate about best-in-class service in practice and leadership, and driving teams to perform with high levels of employee engagement across customer care.
Listed skills include Leadership, Customer Experience, Banking, Customer Retention, and 16 others.
A career timeline built from the work history available for this profile.
Raleigh-Durham, North Carolina Area
Managed staff of 75 Client Success employees across 4 global locations. Responsible for providing leadership and day-to-day management of all customer success employees. Implemented and drove processes to both develop and improve the customer and employee experience in all areas: hiring, training, productivity, quality, employee development, and customer.
Customer Service ManagerLed 100+ employee customer service center. Responsible for all operations including hiring, training, career path dev. for managerial staff, setting customer service standards, center performance metrics.* Won Presidential award for departmental implementation of ``Voice of Customer'' process improvements that expanded role and.
Managed site operations and staff of 100+. Established and enhanced client relationships and generated new business. Main liaison between Austin facility, Boston headquarters, and contract vendors. * Generated $3M in client sales, half of all business for Austin and Boston facility.; * Leveraged consultative selling to up-sell additional services.
Managed all outsourced telemarketing vendors nationwide for major credit card issuer. Telemarketing vendors comprised 75% of First USA Bank's telemarketing efforts with a $23MM budget. * Scheduled work for 25 facilities/105,000 telemarketing hours/month. Optimized resources and drove production, contributing to growth of company from 7th to 3rd largest.
Managed productivity and cost effectiveness for outbound customer retention programs. Main liaison between Austin operations and all other Support and Management groups at Delaware headquarters. * Expanded outbound calling programs to include New Account Welcome calling, Retention calling, and Balance Transfer Defense, increasing customer retention and.
Direct supervision, development, and evaluation of 20+ full-time telemarketers and customer service agents. Leadership responsibilities extended beyond directly managed team. * Department wide affinity training of representatives and supervisors (750+ employees).; * Key HR liaison for development of behavioral-based hiring process.; * Job fair recruitment.
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Sue Perkinson is listed as Customer Service Excellence; Staff Leadership and Management; Client Management; Vendor Management..
Sue Perkinson is based in Cary, North Carolina, United States.
Sue Perkinson has worked for Ipreo, First Citizens Bank, First Market Research, and First Usa Bank.
You can use AeroLeads to view verified contact signals for Sue Perkinson, including work email, phone, and LinkedIn data when available.
Sue Perkinson holds Bachelor Of Arts, English from University Of Massachusetts, Amherst.
Sue Perkinson is listed with skills including Leadership, Customer Experience, Banking, Customer Retention, Inside Sales, Portfolio Management, Customer Satisfaction, and Mortgage Lending.
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