Operations Leadership for a Software Engineering Consultancy that went from 10 employees and 6 contractors to 39 FTEs and 11 contractors in < 2 years. Addressed urgent staffing needs with sustainable and scalable solutions. Designed and established a culture of development and accountability. Created infrastructure via Leadership Development Initiative for regular 1:1s, custom 360 development and access to leadership coaching. Overhauled onboarding experience for immediate engagement and integration with systems, culture, resources, and tool sets for all roles. Managed all operations and facilities staff, amenities and budget. Used a combination of BPO and in-house systems design to bring payroll, health benefits, asset management and HR systems into alignment with growth trajectory, improving benefits package, employee experience, and scalability.Conceived of and planned our all–hands quarterly meetings, celebrations, marketing events and employee recognitions.Engaged in Business Development bringing in > $1.5M in revenue.

Les Amis & Essenza are Seattle retail legends of quality and longevity that lacked critical systems at a time of immense growth. Brought ledgers into Quickbooks and maintained bookkeeping from 2002–2008. Responsible for A/R, A/P, & Payroll 2002–2008.Set up inventory monitoring systems for reorders, and compiled buying data to provide quarterly forecasting. Designed data tracking systems for a suite of client services. Instituted branded physical forms following inventory through process and eliminating losses in time, shrinkage and energy.Responsible for all digital and print promotional material | 2001-2012

Produced and marketed wholesale and retail jewelry collection with a production team of 5, 12 trade and/or trunk shows per year, 4 sales reps and >200 store accounts in 34 U.S. states and 4 countries at its apex.Proven strengths in operations efficiency improvement, project management and growth management building a manufacturing company from the ground up.Interpersonal skills developed through 24 years experience in management, consulting, world class customer service, and B2B business development.

Jamie Joseph was challenged by high speed growth and the lack of internal systems to get ahead of it. Started by taking over A/R, A/P, and Payroll.Harnessed business growth via custom-built plan of attack, starting with data-based production management to reveal COGs in real time for a (then) radically inflated, fluctuating precious metals market. Addressed production scheduling and cash flow by identifying capacity per week, then applied learnings to manage customer delivery expectations, staffing, and purchasing.Increased ROIs with commodities-resourcing tactics and strategic client policies, serving to add multiple levers for cash flow and improved customer service.Improved employee retention with recruiting best practices, coaching, regular 1:1s, and leadership development.Leveled up culture with values driven, concise, humorously written employee handbook. www.jamiejoseph.com