Sue Phelps Baker Email & Phone Number

Seattle, Wa, Us

Greater Seattle Area

- Part-time musical direction of 100+ person community singing events – non-profit - Coordination and direction of venue bookings, equipment and operational needs for crew, musicians and venue partners- Social media presence, music arrangement, creative live performance direction and choir community outreach

Seattle, Washington, United States

Executive Assistant = project coordinator/catch-all operations leader for a 100-teammate corporate insurance agency. Specializedin facilities & maintenance, event planning, morale/connection, an HR resource and planning external community outreachinitiatives. Gathered data, built slide decks and ran monthly all-hands meetings. Helped develop and implement team recognitionprograms, created regular content for IG and FB promoting community and team outreach efforts. Led an administrative team ofthree and performed as point of contact/floor warden for Columbia Center tenant programs, team access, safety and securityneeds. Projects:- Solely managed office move and new build: downsized a 24,000sf office to an 11,000sf, serving a post-COVID hybrid workforce, to include recycle and removal of existing prior space contents, managing old /new casework, furniture and subcontracted teams and vendors.- Created naming conventions for and completed a year-long project bringing an HR paper filing system into eFiling system.- Conceived, wrote copy, script and program, as well as aided in design for an 'excellence in education' teacher award program. www.bbrownexcellenceineducation.org

Directed HR and Benefit functions for this private pre-k school. Created updated HR policies and procedures to ensure greater compliance and consistency. Designed fresh training materials supporting onboarding and new hire productivity pace and growth. Advised management on HR-related issues including recruiting, employee relations, and conflict resolution. Managed all employee records for the school, creating a new organizational system and ensuring confidentiality.Projects:- Conceived, planned and executed a series of new employee incentive and morale-boosting employee recognition programs.- Helped in planning school fundraisers. holiday galas, family celebrations and community outreach events.

Chicago, Illinois

Managed day-to-day needs for 200-client insurance agency in Chicago, Illinois. Ensured insurance business operations flowed smoothly, serving as trusted point of contact for clients, vendors, and management. Responsibilities included office administration, client relations, facilities coordination, sales and marketing support. Created detailed portfolios for prospective and current clients experiencing renewal of benefits. Research, conversation and relationships with each small business client ensured a plan would be put in place at renewal, meeting the organizational needs. Strengthened customer retention and build long-term relationships that exist to this day.