Sue Reckelhoff Email & Phone Number

Jasper, Indiana, United States

Jasper, Indiana, United States

• Lead and develop a team of 15-18 customer service and order management team members to drive a customer-focused mindset with an emphasis on project management, vs a typical call center. • Coach team members daily, while helping to troubleshoot and resolve issues with critical customer furniture projects and deliveries.• Responsible for recruiting and hiring of approximately two team new members per year, as Kimball Customer Service purposefully develops employees to advance into other areas of the organization. • Partner with the other Customer Service Manager to ensure alignment in our leadership, development, and support our staff of 30+ team members. • Back up team members and coworkers as needed, to ensure continuity of service to our customers. • Work closely with Quality, Engineering, and Operations leadership to resolve customer issues. • Develop and virtually present training PowerPoints to new Kimball sales team and dealers to share processes, guidelines, and establish relationships.

Jasper, Indiana, United States

• Supported team members by helping with decision making.• Reviewed and approved credits and Return Goods Authorizations, ensuring information is accurate and complete. Coached team members when corrections were required. • Special project team member of the original implementation of SAP operating system at Kimball International, a three-year process. • Helped to review resumes and interview potential new hires. Coordinated training plan of new hires.

Jasper, Indiana, United States

• Coordinate and manage large projects to ensure customer’s order dates and delivery needs are met.• Participated in process improvement efforts.

Jasper, Indiana, United States

• Managed several large end-user accounts that were standardized on Kimball products.• Assisted Project Managers with their daily activities.

Jasper, Indiana, United States

• Responsible for a specific territory, managing the orders • Answered the phones, helped to support customers