- Delivered effective Food & Beverage training to personnel in nine cinemas, monitored performance and provided constructive and useful feedback to facilitate development - Ensured an exceptional guest experience in terms of product quality, delivery and customer service - Oversaw the achievement of all P&L objectives by the F&B teams through implementing highly effective operational processes - Trained and developed managerial personnel in the optimal use of yield management and wage control in order to maximise cost efficiency and achieve P&L targets - Conducted comprehensive standards and compliance audits on a monthly basis - Full P&L accountability for £5.2m net F&B revenue - Liaised effectively with Costa Partnership to ensure the running of highly effective full stores within cinemas- Delivered intensive Costa brand standard training in order to perform brand standard audits - Managed the rollout of new Costa Proud To Serve sites within cinemas along with a full store development programme - Coordinated all aspects of succession planning and ensuring all cinema managers are highly motivated and able to deliver optimal performance

- Oversaw the operational and financial success of 10 restaurants with a combined turnover of £4.5m- Led and managed six restaurant managers and one training advisor, creating a culture of high motivation, positive engagement and providing all necessary support - Maximised all potential sales opportunities, ensuring the delivery of budgeted profit and leading teams to achieve high quality results across all areas of guest satisfaction - Fully accountable for P&L, £4.5m in net revenue, a £1m payroll and £2m EBITDA - Ensured the provision of outstanding service to customers and identifying opportunities for improvement by analysing mystery shop reports, KPI’s, CSQ results and devising reports and plans with managers - Held and contributed to weekly meetings evaluating and analysing business performance - Maintained the highest food safety standards within the team in order to secure excellent EHO audits - Coordinated in-house food safety training courses and overseeing their effective development - Liaised with senior managers to identify business requirements and develop robust strategies - Deputised for the Food & Beverage Manager as required and performing all associated tasks, including providing all necessary onsite support Sep 15 – Nov 15 Head of Food & Beverage (Secondment) Merlin Entertainments Ltd – Warwick Castle - Led all F&B operations during their peak Halloween trading period and ensuring the achievement of all objectives - Oversaw the smooth day to day running of Food & Beverage at this attraction with an annual net turnover of £3.5m

- Managed the day to day running of the hotel, Burger King and Little Chef restaurant and ensuring all operational and financial targets are met - Consistently met all business objectives and ensuring delivery of the highest standards of customer service in line with relevant deadlines and budgetary restrictions - Ensured the implementation of, and full compliance with, all food and Health and Safety regulations - Delivered effective classroom training to personnel of all levels in a wide range of areas, including Supervisory Skills, Recruitment, Customer Service Management, Food Safety and Health & Safety