Sue Ross Email and Phone Number

• Source high quality and innovative beauty services and products to provide exceptional client experience and customer service.• Develop and implement business plans, review sales, monitor client retention, marketing strategies, oversee daily activities and identify business opportunities.• Adhere to all Public Health standards to ensure compliance with all health and safety standards related to personal services.

• Provide telephone and in-person support for patients and staff and schedule medical appointments by triaging the urgency of the request.• Adherence to confidentiality policies to ensure the anonymity and dignity of all patients while maintaining professionalism and empathy.• Process specialty and diagnostic requests for providers to ensure timely delivery of treatments and communicate appointments to patients.

• Accountable for incoming contacts through phone, web and chat and accurately capture case notes, document activities, and manage cases to provide a resolution for customers.• Stay informed on product changes and rapidly learn information about product functionality updates and changes.• Gather necessary information to triage a contact with accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer… Show more • Accountable for incoming contacts through phone, web and chat and accurately capture case notes, document activities, and manage cases to provide a resolution for customers.• Stay informed on product changes and rapidly learn information about product functionality updates and changes.• Gather necessary information to triage a contact with accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations. Show less

• Planning, development, and training of productivity and reporting database tools.• Identify, coordinate, and prioritize system and process improvement opportunities. • Prepare written status reports, develop staff processes, train, and provide technical support to staff.