Sue Saez Email and Phone Number

• Set up parameters in the VendorManager system to meet both client and vendors’ needs. • Update VendorManager system with vendor premiums and ASO fees. • Ensure data and mapping accuracy by completing quality assurance.• Conduct testing for new enhancements to the VendorManager system. • Develop project plans and project schedules for client workflow deliverables and internal/external process changes.• Participate in client and vendor calls to discuss issues, changes and new plan year processes.• Mentor and assist ongoing team members with inquiries, unresolved errors and ongoing process improvements.

• Administered employee benefits program for 120 small market clients. • Coordinated open enrollment process including benefit meetings, benefit/rate comparisons while guiding employees through the process. • Managed client’s yearly benefit renewal process. • Implemented new product and/or carrier conversions. • Ensured employees received benefit materials and ID cards within acceptable timeframe. • Resolved client billing, eligibility and employee claims issues. • Collaborated with over 30 of the top rated insurance carriers nationwide. • Created and explained proposals for prospect clients.

• Coordinated and facilitated open enrollment process by creating a project plan and ensuring that all deadlines were met and proper communication to the client and vendors was maintained. • Acted as liaison between the client and all outsource benefit vendors.• Provided recruiting assistance by interviewing potential candidates. • Implemented new client accounts by gathering data from vendors and clients and programmed the system to client and vendor specifications. • Attended and participated in client and vendor meetings to discuss issues, updates and new plan year processes. • Trained new employees on VendorManager system, day-to-day processing and special projects. • Loaded weekly eligibility files, resolved error files and ran eligibility reports for vendors. • Performed premium and eligibility reconciliation with vendors to ensure accuracy of data and premium payments. • Utilized VendorManager system to resolve vendor and/or client issues. • Responsible for remitting premium payments to vendors on a monthly basis.

• Acted as liaison between corporate payroll function and employees on matters pertaining to pay and time keeping. • Processed employee increases, department transfers and employee personal data changes. • Developed salary, statistical and demographic reports for various levels of management. • Administered the employee referral bonus program. • Conducted an overview of payroll and the necessary paperwork to new hires. • Managed the tuition reimbursement program.• Audited employee expense reports according to domestic and international policy guidelines for reimbursement. • Acted as an information resource to answer functional questions regarding the expense tracking system and relocation tax. • Coordinated year-end activities and developed ongoing ad-hoc reports.

• Managed all re-enrollment and associated activities for small clients. • Coordinated and generated client specific benefit enrollment forms and required communication materials for delivery to the customer.• Performed preliminary medical underwriting screening and ensured appropriate applications were received and complete. • Handled all customer inquiries regarding specific benefit programs.