Provide a high level of administrative and operational support to the attorneys and clients regarding various new and pending real estate and property tax cases. Scope of responsibility includes phone communications, general bookkeeping, records management, customer service and preparation of memos, mailings, emails, reports, briefs, contracts, affidavits, and other documents/correspondence.* Perform a large volume of data entry to record property tax refunds, generate billing summaries and facilitate billing to proper accounts.* Coordinate a range of deadline-oriented administrative activities, including document review/analysis, case file maintenance/tracking, outline drafting and case review for accuracy.* Compile and prepare case files and various reports, including the fee agreement report, appeal activities report, billing/summary report and appeal overview report.* Draft and proofread document request letters, follow-up letters, legal briefs, interoffice memos, affidavits, agreements, real estate documents and client correspondence.* Manage numerous daily emails and phone calls with municipal offices concerning documents, schedules and other case matters.* Work closely with attorneys and clients to obtain relevant case information and documentation, and ensure critical deadlines and other requirements are met on time.* Update confidential logs of hearing dates, court docket numbers, appeal numbers and appeal results.* Provide leadership, training and guidance to the firm’s receptionists and legal clerks.

Advanced through a series of progressively responsible positions at this private law firm and retained on a full-time basis when it changed to KBC Law Group in 2019.* Partnered with management to digitize the paper record library, successfully improving on-site and remote access to vital files while freeing up space in the office.* Participated in monthly software seminars, significantly enhancing the process efficiency of case appeals.