Spearheaded the execution of human resource (HR) solutions and programs including location initiatives; liaising with external community and various internal stakeholders.Collaborated with senior executives in providing strategic HR insights on business-focused solutions for the service delivery function in Australia; comprising 1500 employees across 6 locations.Directly contributed to the Australia and New Zealand Banking Group Limited (ANZ) HR team while participated in and led a broad range of HR functions, programs, projects and policies in collaboration with the ANZ leadership team and corporate HR.Developed and facilitated sustainable organisational and cultural change in the service delivery organisation towards required business outcomes.Key AchievementsConsistently achieved improved performance of business lines via strategic HR interventions.Built strong brand credibility through the HR function by forging productive external and internal relationships and delivery of meaningful results to all stakeholders.Managed numerous complex issues at a local level covering an International disaster in collaboration with internal and external stakeholders.HR presence and support for the region executive(s) and employees.Point of contact for all WA related HR functional programs both local and global.Drove and led complex global business and strategic program imperatives to successful outcome.

Led the integrated services team (IST) in global HR program deployment (PD), diversity and workforce program (D&WFP), personal business commitment (PBC) and performance management (PM).Engaged closely with various HR area owners and partners. Advised, contributed and defined input opportunities on pre and post roll-out activities towards the annual program plan through facilitation, consultation and as needed project management while acting as link between functional and client-facing teams.Evaluated and redesigned HR programs and processes towards greater deployment efficiency with a vision of global simplicity, streamlined consistency, accuracy and reporting.Coordinated team logistics and clear communications plan across various stakeholders and teams.Led the PBC and performance management global PD and case manager PBC appeals process work stream projects.Participated in the case manager knowledge share team, root cause analyses for PBC as well as various other internal PD projects. Key AchievementsSuccessfully delivered new and enhanced web content, interim, year-end and kick-off briefings. Personally influenced the global regional HR leader for investment of HRP involvement to form a collaborative team.Effectively anticipated and resolved morale issues to ensure project delivery while cultivating a culture of autonomy and confident decision-making.Innovative training and development included on-demand manager training, a global PBC program HRP training map, global and US performance management module as well as an ANZ performance management HRP training map.Successfully coached the new 2009 global program owner and various other team members.Led a global performance management study in the 2008 transition, including remote workshops across 35 countries; delivered findings to various executive stakeholders and resulting in the development and roll-out of various HR initiatives towards strengthening HR activities and overall business profitability.

Provided human resource operations BTO and business partner support and guidance to the Asia Pacific Managed Business Process Services (MBPS) and Integrated Managed Business Process Delivery (IMBPD).As part of the combined role, played an integral part in influencing the sales and delivery components of the business transformation outsourcing area of IBM with MBPS driving the sales engine for the BTO business and IMBPD delivering commercial and internal IBM contracts.Created and implemented HR processes where needed for the new Asia Pacific business unit, capturing critical resource needs and identifying and reporting gaps against opportunities to the global head.Ensured controls and accuracy of HR programs and metrics adherence while assisting business management imperatives and strategy.Advised regional and global HR program managers in local ANZ HR policies across HR programs such as succession plans, talent identification and performance assessment.Provided global HR partner / program leads with insights related to organization design / planning, attrition, morale and other HR trends.Key AchievementsSuccessfully recruited the lead role replacements across Asia Pacific for the IT learning transition in collaboration with the global team.Executed the HR transition work stream for Asia Pacific including a high degree of analysis ensuring guidelines and business disciplines and project deliverables were met and exceeded.Created and implemented all HR processes in start-up including workforce management, HR data reporting analysis, plan process and delivery as well as all aspects related to talent initiatives.Supported the integration / transformation of acquisitions into the ANZ business.Received the highest metric for adherence to corporate completion rate across business for HR resource programs in Asia Pacific.Achieved substantial IBM ‘ovation’ award for continued high contribution to the business.

Key AchievementsFinancial business targets exceeded directly affected through HR implementation of effective tracking and action.Successfully developed team collaboration and received an IBM award for contribution.

Key AchievementsCreated and successfully implemented the Package Solutions coaching model as well as developed a highly motivated, loyal and collaborative team environment both at management and employee levels.Established a reputation as trusted source for employees.Instrumental in delivery of working model to embrace people / functional management and executive level involvement of all HR programs.Contributed to the financial success of the team through annual leave, expense management and collaborative relationship with the finance and operation teams.Ensured compensation and advancement benefits to employees through available programs.Practice received the highest employee survey feedback in ANZ and personally achieved top contributor rating three years running.