Sue Smith Email & Phone Number

Greater New York City Area

- Responsible for strategic and consultative account management for national and regional account base. -Accountable for client retention, customer satisfaction, and the profitability of an account portfolio of over $200 million. -Oversee the preparation and delivery of quarterly, semi-annual and annual business reviews to clients.-Develop and implement strategic business plans for both Ovation Travel and corporate clients annually and quarterly.-Coordinate with operations to ensure service commitments are met across region. -Oversee Account Managers through performance reviews, development programs, coaching and counseling.-Lead internal team to continue to perform to meet and exceed client expectations.-Maintain in depth understanding of client’s and company’s supplier contracts and apply knowledge in developing negotiation strategies which result in the best agreements possible. -Manage client’s contract with Ovation to maximize Ovation’s profits and to ensure contractual commitments are met. -Conduct travel technology demonstrations for clients of the Ovation Business Intelligence Reporting and Grasp reporting tools. -Forecasts, budgets and analyzes the client’ P&L to maximize Ovation’s profit objective. -Lead and direct value added service upselling in installed customer base to maximize profitability and customer satisfaction. -Responsible for the overall client relationship.

New Jersey

- Executed all sales meeting initiatives.- Lead the medical, legal and regulatory review process.- Managed and coordinated the end-to-end execution of all marketing communication projects. - Developed standard operating procedures for marketing communications to streamline workflow.- Ensured the consistency of the brand image on all promotional pieces.- Monitored end product for adherence to Bayer’s quality standards.- Maintained integrity and fairness of all bids.- Developed strong vendor relationships to ensure that all marketing materials were produced timely and accurately.- Provided editing and proof reading support for vendor produced materials.- Participated in monthly accrual meetings with finance to apprise the team on the status of the marketing materials and print production budgets.

New Jersey

- Developed strategies and managed all aspects of vendor relationships, negotiations and contract management. Managed and implemented major sourcing projects.- Developed company policies, procedures, objectives and travel programs within the corporate guidelines. - Nominated by the CEO of Berlex to join the steering committee to develop the Conventions & Meetings Management Department.- Reduced travel management fees by implementing an online booking tool.- Worked in conjunction with Carlson’s Solution Group to provide an air analysis report to senior management to significantly reduce airline spend by as much as $320K.- Responsible for managing the Berlex travel web page with accurate travel news, guidelines and other resources.- Developed metrics to analyze and measure suppliers’ performance against our objectives.- Created report summaries which provided analysis, trends and cost savings opportunities to senior management.- Managed a corporate services staff of 24.- Handled employee performance appraisals, onboarding and goal setting. - Provided educational travel seminars to employees.- Managed the transition of all Berlex employees to BCD Travel from Carlson Wagonlit Travel.

New Jersey

Branch Manager – Berlex Laboratories, Cytec Industries, Allied Signal - Managed and monitored $25MM travel and entertainment budget.- Conducted seminars for travelers and travel arrangers to ensure compliance with policies and restrictions.- Interviewed, hired, trained and reviewed performance of professional travel team.- Coordinated relocation of travel office, secured all approvals, and supervised set-up of new facility.- Researched international and domestic conference sites and interacted extensively with travel vendors.- Prepared Carlson profit and loss statements and managed travel and entertainment budget.- Coordinated all travel-related functions and off-site conferences for groups of senior executives. - Negotiated and secured most cost-efficient contracts with air, car, and hotel vendors.