Sue Urses Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

I provide strategic human resource leadership and direction to help drive 10-30% annual growth at Packsize, a global on-demand packaging manufacture and technology company.Packsize is pioneering a new way to package products called On Demand Packaging™. This sustainable business practice gives companies the ability to create a box that is exactly the right-sized box right when it is needed. This just-in-time, custom packaging system is revolutionizing the old process of buying and storing pre-made boxes. This enables companies to save 35%, on average, by reducing corrugated costs, freeing up warehouse space, minimizing the work required for boxing, and decreasing shipping charges. On Demand Packaging™ also makes consumers happy because it reduces the amount of corrugated and filler material they must throw away.A member of the executive team, I develop and communicatestrategies to support a transformative, engaged, and energetic global employee community. Key areas of responsibility include talent acquisition, compensation and benefits, change management, performance management, talent management and development, total rewards and recognition, training, and organizational effectiveness.

South Jordan, Ut, Us

Formulated overall human resource strategy to support the short-and-long-term business objectives of the global software organization. Created, developed, and led a team of high-performing human resource professionals. Fostered a workplace environment consistent with the values and mission. Championed implementation of new continuous performance management and peer-to-peer employee recognition programs.• Advocated for people programs that demonstrated the value HR can play in the strategic development, leadership, and growth.• Designed and implemented healthcare benefit strategy that kept healthcare premiums flat for the last five years by introducing an HDHP w/HSA, IvantiMoves – an employee wellness Program and conversion to a self-funded medical insurance scheme.• Introduced a second provider network and in the UK, consolidated three benefit plan designs into one navigating TUPE.• Researched, purchased and led implementation of new HRIS, applicant tracking and compensation management systems.• Executive sponsor of Ivanti’s industry-leading STEM Program and volunteer Time-Off Program (VTO) to support STEM education efforts in Utah; expanded program to cover unlimited VTO for all charitable organizations in 2019.• Saved nearly $2M annually, improved employee retention and made it easier to recruit and retain top talent by designing and implemented a new PTO and Paid Parental Leave Program.

Lehi, Ut, Us

Led team of up to 65 human resource professionals, as member of the executive leadership team, to provide strategic HR management program in support of the business objectives of a high-tech manufacturing facility of 1600+ employees in Utah and 2000+ in Singapore. Managed all matters relating to people, both strategic and transactional. Developed and managed HR plans, policies and procedures in accordance with company mission, values, and legal requirements to foster the desired culture and connect to the overall business strategy.• Directed and facilitated annual three-day Leadership Summit for executive team to review internal and external people metrics and trends, performance results, and people strategies for upcoming year.• Saved $1.5M of Utah operating expense by implementing a high deductible health plan w/HSA, on-site medical clinic and converted medical plans from fully insured to self-funded.• Mentored and supported the transformation of employee relations specialists into HR business partners and integrating into internal customer groups.• Facilitated development of a Values Journey; eight-hour employee program of self and company discovery to help employees internalize and align behaviors with company values.

Us

Grew and develop Utah and Idaho territories of national security firm. Worked with all levels of the organization and customer’s organizations to identify, analyze and solve problems to create opportunities for continuous improvement. Addressed customer security concerns, conducted investigations, coached and created corrective action plans, resolved workplace drug and theft issues. Maintained and enhanced business relationships within our own and other region’s high profile customers. Addressed and resolved employee relations issues for all district team members. Prepared and managed annual district budget, consistently exceeded profit goals. Generated new business through personal sales efforts and by supporting sales team efforts. Managed the delivery of services directly and through subordinate managers. Oversaw district administrative and operational functions including hiring, training, payroll, billing, collections, scheduling, etc.Accomplishments:• Tripled number of billable hour and sales revenues• Reduced employee attrition by 100% to beat industry benchmarks• Increased customer Net Promotor Score by several points each year• Awarded Most Improved District in 2001• Awarded District Manager of the Year for Western Region in 2002-03-04-05

Provided strategic and tactical human resource direction for 12 branch managers in 5 states. Designed, developed and implemented programs, policies, and procedures to promote employee recruitment, development, engagement, retention, and safety. Consulted with other managers on the application of Federal and State employment regulations, dispute resolution, labor relations, compensation, and benefit plans. Managed branch personnel, performance goal setting, evaluations and one-on-one coaching. Developed new business opportunities, retain and satisfied existing customers. Prepared and managed annual branch/regional operation budgets, exceed profit and growth goals.Accomplishments:• Resolved customer satisfaction issues of a $2M per year customer, raised C-sat score to 100% and renewed for an additional 5-year contract,• Improved C-sat scores of all regional customers to lead the Company within 3 years• Awarded Vendor Partner of the Year – Kennecott Utah Copper, 1998• Reduced workplace injuries from 5 to zero by creating SafetyFirst program and awarded APS Safe Workplace Awards 3 years in a row.