Sue Willis Email & Phone Number

Anacortes, Wa, Us

In this cross-functional role, I manage an enterprise vendor risk program with more than 500 vendors for an organization highly reliant on outsourcing. I am accountable for the full scope of monitoring critical and high-risk software and technology services vendors. In addition to risk monitoring, I have developed and implemented corporate and operational policies aligned with program objectives. 🎯 SELECTED ACHIEVEMENTS:▷ Drove complex vendor risk analysis, including all due diligence considerations (finance, cyber security, ITGRC, BCP, and compliance), and work closely with business managers to review and address results. ▷ Managed audits with regulators to demonstrate and ensure strong enterprise risk program and policies.▷ Generated Board level reports on vendor risk metrics and heat maps to support key strategic partnership decisions.▷ Created process to provide Service Organization Controls (SOC), information security controls, and business process assessments. Developed vendor management database/interface to capture key data within the enterprise risk management solution. ▷ Built strategic partnerships and risk awareness tools to develop more effective first and second lines of defense strategies across all risk management. ▷ Vendor risk program earned “Best in Class” rating. Recognized for top-tier team building and facilitating collaboration to mature and develop program.

Santa Cruz, California, Us

I was hired based on my strong relationship with the company built while serving as a consultant. I led a lean but highly talented team of 2 in managing eBanking and ACH business channels, supporting 6,000+ online customers and an average $3M per month in ACH volume. 🎯 SELECTED ACHIEVEMENTS:▷ Developed KPI/dashboard to track performance data on business growth, customer onboarding, and access problems to ensure healthy online growth and operations without bottlenecks.▷ Implemented interface to build out in-house proprietary risk assessment tool and trained users on best practices for analyzing customer risk rating. ▷ Managed a broad range of projects including a business-critical bill pay management system upgrade to accommodate an influx of customer volume. Also, enhanced and automated processes to provide greater operational efficiency.▷ Recognized for updating and expanding online capabilities and expertly effecting organizational change.

Satellite Beach, Florida, Us

While taking some time to raise my children, while also making the most of my career expertise, I worked as a consultant to a select group of clients on a variety of business-impacting initiatives as well as overall operations best practices, including working with Santa Cruz County Bank and consulting firm, Drake Beam Morin, Inc. (DBM), acquired by Lee Hecht Harrison Outplacement Services & HR Consulting. 🎯 SELECTED ACHIEVEMENTS:▷ Advised on and assisted with a bill pay system transition and online wire transfers framework for Santa Cruz County Bank.▷ During financial downturn of 2009, partnered with consulting firm to serve as a professional coach and mentor to those affected by the economic climate and reduction in force initiatives.

San Francisco, California, Us

I was promoted to oversee a risk management program for a 100+ member organization. I implemented complex information risk and security controls, as well as associated operational policies. I was in charge of conducting quarterly SOX compliance testing of enterprise problem/change management records, as well as ensuring compliance across vendor contracts and transactional data.🎯 SELECTED ACHIEVEMENTS:▷ Coordinated internal/external audits and consistently exceeded expectations.▷ Leveraged vendor scorecards/SLA in ITIL service management organization to manage enterprise vendor contract program, positively impacting product growth and cost-effective services. ▷ Developed records management program in compliance with regulations for paper and electronic records maintenance and disposal.▷ Received exemplary service awards from multiple business partners who gained from vendor risk program.

San Francisco, California, Us

I was selected for a newly created position and tasked with supporting and expanding online banking capabilities. I cultivated a top-tier team of 5 and leveraged expertise to bridge gaps between technology resources and lines of business. I led my team in performing root cause analysis of online infrastructure system outages and managed strategic IT projects, including infrastructure software, methodologies, and process development to support internet service availability.🎯 SELECTED ACHIEVEMENTS:▷ Developed e-commerce service level agreements for business development projects with an emphasis on supporting effective communication and service monitoring.▷ Collaborated with senior leadership to effect change in cross-functional organizations that resulted in efficient software development.▷ Awarded Employee of the Year for delivering significant vendor management cost savings and down time reductions.

San Francisco, California, Us

I transitioned to lead a team of 20 in developing and expanding enterprise-level technology capabilities and successfully did so without disrupting service performance. I maximized a $3.4M budget, led key projects, and negotiated vendor contracts worth up to $25M+.🎯 SELECTED ACHIEVEMENTS:▷ Spearheaded a system software project that upgraded company’s online transaction monitoring tool and support infrastructure for a customer base of 6M. Managed team that designed proprietary monitoring tools. ▷ Leveraged data to drive decision-making on capacity planning, performance improvement, and quality controls. ▷ Numerous tools developed are still integral in company’s internet operations and monitoring today.

San Francisco, California, Us

Co-founded root cause analysis program/process to solve issues, identify root cause, and generate preventive action plans for system-wide recurring issues – still in use today. Created trend analysis reports for IT Support to support senior level business decisions on WellsFargo.com strategic direction. Increased availability/response time improvement by 30%+ through management of internet service providers. Member of Financial Services Group contracted to Wells Fargo to provide online business systems analysis.