Responsible for all Office Management.Responsible for day-to-day business. Coordinate Sales, Contracts and Proposals to build assessment teams, interim placement, education for The Center for Case Management. Works directly with the President and CEO to maintain and build relationships in the healthcare industry. Sue was the former Executive Director for the Credentialing Advisory Board for CMAC from 2000-2018.

Director of Consulting Support Services. Previously, Sue worked as an Admitting Coordinator for a Massachusetts hospital and still provides consultation support for admitting procedures. Familiar with all aspects of CCM's work, Sue does everything from answer the phone, keep all consultants' schedules, coordinate conferences, works at all trade shows, from shipping to sales at the booth! Sue is also the Executive Director for the Credentialing Advisory Board Sue also volunteers weekly at Children's Hospital in Boston and on a regular basis for the Jimmy Fund. And is a student at UMASS in Boston. She is active in the After-Care Program with MCI in the Boston Area

Assistant to all Insurance RepsDaily status of schedulesLogged all data that came in from client each dayAssisted customers with 401K plansHandled all incoming calls for 3 Insurance reps and prepared daily calendars and meetingsOrdered office supplies as needed

Emergency and Surgical Day patient admitting including processing all administrative forms.Present and review Patient Guide, Health Care Proxy, Patient Rights, Consent forms, and financial information.Verification of insurance eligibility and notify insurance companies of admissions when necessary.Verification of pre-certification/authorization requirements.Third party billing.Implemented with co-worker a more efficient way to register and authorize out patient. Surgical Day Patients, that proved to be successful and is still successful through out both campuses of MWMC.Confidentially insured before HIPPA. Daily reviewed co-workers coding for accuracy to help medical records and billing with appropriate DRG’s to keep denials as low as possible from our unit.Trained new staff members, scheduling, as well as covered shifts in Inpatient Surgery, Admissions over seeing aspects of insurance and meeting with Case Managers, Social Workers, for accurate bed placement.