Sue Wolfe Email & Phone Number

Rolling Meadows, Illinois

• Performed the routing of 40 field service technicians for a third party AT&T installer of their home security system• Created my own tools with which I was able to utilize to perform the routing• Supported the site manager and 4 field service managers• Made follow up calls to customers to confirm appointments for the next days’ installations.

Lincolnshire, Illinois

• Take inbound customer service calls from Grainger Account Managers, branches, call centers, and sales representatives• Follow up on purchase orders, quotes, and invoices• Contact vendors for information on status of orders, tracking numbers, damaged merchandise;any and all problems called in from the field• Help the Forms group complete forms entered into CRM software from the field requiring POD’s, credits and debits, returns and RTV’s, and releasing merchandise to be taken into stock at a branch• Utilize SAP for lookup, data entry, and processing of credits and debits• Received multiple internal customer commendations for high quality of service level and delivery of service.• Utilize Instant Messenger for all internal contacts with sourcing specialists, internal customers, and most internal communications.

Vernon Hills, Illinois

• Answered 30-50 inbound customer service calls a day• Prepared incoming shipping invoices from shipping vendors for payment by accounting• Processed all sample requests from outside sales force and distributors• Did special projects for Customer Service Supervisor including handling sensitive information

Schaumburg, Illinois

• Cashier and front end sales and customer service • Received 4 Homer Awards for opening Home Depot Credit Cards• Received 4 perfect scores on 4 separate Secret Shopper Reports

Long Grove, Illinois

• Cold called prospects involved in distribution, logistics, and transportation to secure leads to sell solutions which resulted in a decrease of their bottom line operating costs

Schaumburg, Illinois

• Managed and distributed workload to call center staff of 5• Trained all new call center staff members• Communicated and coordinated with Customer Service Manager and Chef/Sales people on schedule and special projects including writing of telemarketing scripts• Made outbound cold calls to hotels, hospitals, schools, nursing homes, and caterers to set appointments for Executive Chefs to visit • Entered all cold leads and appointments into Seibel Sales Tracking System

Arlington Heights, Illinois

• Utilized SAP MDM to enter tool accessory information for the Bosch and Skil brand products for their new website.• Worked in conjunction with members of the accessory group to ensure that the project moved forward at the correct pace• Created and controlled a progress report spread sheet that tracked the team’s progress through each phase of the project

Schaumburg, Illinois

· Created a customer focused liaison position for technical support group of 6 people, supporting the main ERP product suite, called Movex.· Worked in conjunction with Manager of Support Services and Vice President of Services to create a customer centric environment where customers have a primary internal contact person for support.· Administrator to company’s own proprietary order entry system; created 5 functionality changes to system.· Followed up on all customer support incidents via phone and email, once the issues was resolved.· Participated in all meetings, via phone or face-to-face, for new customer hand overs to Intentia Software Support.· Trained all new customers and inside consulting staff on how to utilize the order entry system as a centralized communication tool.· Liaison to all partnerships in Mombai, India for newly formed Support group.· Followed up on all completed customer surveys.· Managed both Intentia Software Support and IT help desks.

Niiles, Il

• Worked in conjunction with the Vice President to create a Sales Support/Marketing Department• Created and maintained a Sales Database of over 2,000 customers utilizing Excel.• Wrote and implemented letters and marketing materials for Year 2000 and E911 compliance, as well as Sprint Cellular Phones, and Ameritech Programs.• Coordinated and followed up on all Cold Sales Leads from external sources and distributed to Sales Staff.• Sales and training coordinator for all Ameritech Usage sales and follow-up.• Inside liaison and training coordinator for the Ameritech Partners in Excellence Program.• Designed and wrote quarterly newsletter distributed to our client base and new prospects.