Sue Wolfe Email and Phone Number
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I have over nine years progressive experience in Management, Customer Service, Sales Training, and Marketing Coordination. I have successfully worked with senior management to increase sales force effectiveness and customer commitment by up to 10%. I have provided training that has covered successful selling techniques, explanation of product functionality, and providing outstanding customer service. I have also consulted on the creation of promotional materials and customer service practices. Specialties: Customer communication, customer support, marketing support, sales support, customer and sale training and trainer, manager, consultant
Mastec Advanced Technologies
View- Website:
- jobsatmastec.com
- Employees:
- 1136
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Field Resource SpecialistMastec Advanced Technologies Aug 2016 - PresentRolling Meadows, Illinois• Performed the routing of 40 field service technicians for a third party AT&T installer of their home security system• Created my own tools with which I was able to utilize to perform the routing• Supported the site manager and 4 field service managers• Made follow up calls to customers to confirm appointments for the next days’ installations.
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Field Support SpecialistGrainger Jun 2015 - Feb 2016Lincolnshire, Illinois• Take inbound customer service calls from Grainger Account Managers, branches, call centers, and sales representatives• Follow up on purchase orders, quotes, and invoices• Contact vendors for information on status of orders, tracking numbers, damaged merchandise;any and all problems called in from the field• Help the Forms group complete forms entered into CRM software from the field requiring POD’s, credits and debits, returns and RTV’s, and releasing merchandise to be taken into stock at a branch• Utilize SAP for lookup, data entry, and processing of credits and debits• Received multiple internal customer commendations for high quality of service level and delivery of service.• Utilize Instant Messenger for all internal contacts with sourcing specialists, internal customers, and most internal communications. -
Customer ServiceKanaflex Corporation Via Certified Staffing Specialists Jul 2014 - Dec 2014Vernon Hills, Illinois• Answered 30-50 inbound customer service calls a day• Prepared incoming shipping invoices from shipping vendors for payment by accounting• Processed all sample requests from outside sales force and distributors• Did special projects for Customer Service Supervisor including handling sensitive information
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Cashier/ Customer ServiceBuy Buy Baby And Home Depot Nov 2009 - Jan 2013Schaumburg, Illinois• Cashier and front end sales and customer service • Received 4 Homer Awards for opening Home Depot Credit Cards• Received 4 perfect scores on 4 separate Secret Shopper Reports
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Business Development SpecialistTom Zosel And Associates Feb 2009 - Oct 2009Long Grove, Illinois• Cold called prospects involved in distribution, logistics, and transportation to secure leads to sell solutions which resulted in a decrease of their bottom line operating costs
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Call Center Supervisor/Sales RepresentativeAerotek Professional Services/ Rational Cooking Systems Jan 2008 - Jan 2009Schaumburg, Illinois• Managed and distributed workload to call center staff of 5• Trained all new call center staff members• Communicated and coordinated with Customer Service Manager and Chef/Sales people on schedule and special projects including writing of telemarketing scripts• Made outbound cold calls to hotels, hospitals, schools, nursing homes, and caterers to set appointments for Executive Chefs to visit • Entered all cold leads and appointments into Seibel Sales Tracking System
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Marketing RepresentativeBosch Power Tools May 2007 - Aug 2007Arlington Heights, Illinois• Utilized SAP MDM to enter tool accessory information for the Bosch and Skil brand products for their new website.• Worked in conjunction with members of the accessory group to ensure that the project moved forward at the correct pace• Created and controlled a progress report spread sheet that tracked the team’s progress through each phase of the project -
Customer Liaison/ConsultantIntentia/Lawson Software Inc. Jan 2005 - Jan 2007Schaumburg, Illinois· Created a customer focused liaison position for technical support group of 6 people, supporting the main ERP product suite, called Movex.· Worked in conjunction with Manager of Support Services and Vice President of Services to create a customer centric environment where customers have a primary internal contact person for support.· Administrator to company’s own proprietary order entry system; created 5 functionality changes to system.· Followed up on all customer support incidents via phone and email, once the issues was resolved.· Participated in all meetings, via phone or face-to-face, for new customer hand overs to Intentia Software Support.· Trained all new customers and inside consulting staff on how to utilize the order entry system as a centralized communication tool.· Liaison to all partnerships in Mombai, India for newly formed Support group.· Followed up on all completed customer surveys.· Managed both Intentia Software Support and IT help desks.
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Project Coordinator/ManagerAllcom Inc. Jan 1998 - Jan 2005Niiles, Il• Worked in conjunction with the Vice President to create a Sales Support/Marketing Department• Created and maintained a Sales Database of over 2,000 customers utilizing Excel.• Wrote and implemented letters and marketing materials for Year 2000 and E911 compliance, as well as Sprint Cellular Phones, and Ameritech Programs.• Coordinated and followed up on all Cold Sales Leads from external sources and distributed to Sales Staff.• Sales and training coordinator for all Ameritech Usage sales and follow-up.• Inside liaison and training coordinator for the Ameritech Partners in Excellence Program.• Designed and wrote quarterly newsletter distributed to our client base and new prospects.
Sue Wolfe Skills
Sue Wolfe Education Details
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Comprehensive Theatre Arts
Frequently Asked Questions about Sue Wolfe
What company does Sue Wolfe work for?
Sue Wolfe works for Mastec Advanced Technologies
What is Sue Wolfe's role at the current company?
Sue Wolfe's current role is Field Resource Specialist.
What is Sue Wolfe's email address?
Sue Wolfe's email address is si****@****ast.net
What is Sue Wolfe's direct phone number?
Sue Wolfe's direct phone number is +184759*****
What schools did Sue Wolfe attend?
Sue Wolfe attended Northern Illinois University.
What are some of Sue Wolfe's interests?
Sue Wolfe has interest in Children, Cooking, Electronics, Reading, Arts And Culture, Music, Animal Welfare, Movies.
What skills is Sue Wolfe known for?
Sue Wolfe has skills like Training, Sales, Sales Operations, Management, Project Management, Customer Satisfaction, Erp, Customer Service, Consulting, Crm, Business Analysis, Technical Support.
Who are Sue Wolfe's colleagues?
Sue Wolfe's colleagues are Larry Covert, Clyde Merkel, Jason Stesen, Sean Kidd, Jorge Zayas, Joseph Freeman, Kevin Merced.
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Sue Wolfe
Workforce Enablement Program Leader & Computing It Solutions Division LeaderLivermore, Ca4gmail.com, gmail.com, llnl.gov, llnl.gov -
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2 +161233XXXXX
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