Sue Wolfe Email & Phone Number

Rolling Meadows, Illinois

• Performed the routing of 40 field service technicians for a third party AT&T installer of their home security system
• Created my own tools with which I was able to utilize to perform the routing
• Supported the site manager and 4 field service managers
• Made follow up calls to customers to confirm appointments for the next days’ installations.

Lincolnshire, Illinois

• Take inbound customer service calls from Grainger Account Managers, branches, call centers, and sales representatives
• Follow up on purchase orders, quotes, and invoices
• Contact vendors for information on status of orders, tracking numbers, damaged merchandise;any and all problems called in from the field
• Help the Forms group complete forms entered into CRM software from the field requiring POD’s, credits and debits, returns and RTV’s, and releasing merchandise to be taken into stock at a branch
• Utilize SAP for lookup, data entry, and processing of credits and debits
• Received multiple internal customer commendations for high quality of service level and delivery of service.

Vernon Hills, Illinois

• Answered 30-50 inbound customer service calls a day
• Prepared incoming shipping invoices from shipping vendors for payment by accounting
• Processed all sample requests from outside sales force and distributors
• Did special projects for Customer Service Supervisor including handling sensitive information

Schaumburg, Illinois

• Cashier and front end sales and customer service
• Received 4 Homer Awards for opening Home Depot Credit Cards
• Received 4 perfect scores on 4 separate Secret Shopper Reports

Long Grove, Illinois

• Cold called prospects involved in distribution, logistics, and transportation to secure leads to sell solutions which resulted in a decrease of their bottom line operating costs

Schaumburg, Illinois

• Managed and distributed workload to call center staff of 5
• Trained all new call center staff members
• Communicated and coordinated with Customer Service Manager and Chef/Sales people on schedule and special projects including writing of telemarketing scripts
• Made outbound cold calls to hotels, hospitals, schools, nursing homes, and caterers to set appointments for Executive Chefs to visit
• Entered all cold leads and appointments into Seibel Sales Tracking System

Arlington Heights, Illinois

• Utilized SAP MDM to enter tool accessory information for the Bosch and Skil brand products for their new website.
• Worked in conjunction with members of the accessory group to ensure that the project moved forward at the correct pace
• Created and controlled a progress report spread sheet that tracked the team’s progress through each phase of the project

Schaumburg, Illinois

· Created a customer focused liaison position for technical support group of 6 people, supporting the main ERP product suite, called Movex.· Worked in conjunction with Manager of Support Services and Vice President of Services to create a customer centric environment where customers have a primary internal contact person for support.· Administrator to.

Niiles, IL

• Worked in conjunction with the Vice President to create a Sales Support/Marketing Department
• Created and maintained a Sales Database of over 2,000 customers utilizing Excel.
• Wrote and implemented letters and marketing materials for Year 2000 and E911 compliance, as well as Sprint Cellular Phones, and Ameritech Programs.
• Coordinated and followed up on all Cold Sales Leads from external sources and distributed to Sales Staff.
• Sales and training coordinator for all Ameritech Usage sales and follow-up.
• Inside liaison and training coordinator for the Ameritech Partners in Excellence Program.