Sue Abbott Email & Phone Number

Yorkshire Bank

• Undertaking and assessing the quality of a diverse range of risk controls within retail banking branches through the delivery of a programme of unannounced management assurance site visits in the retail network (48.
• Providing ongoing coaching, advice and support on bank policy and procedures, working closely with management and staff at all levels to ensure that appropriate and effective controls are maintained
• Conducting gap analyses, preparing feedback recommendations (to Bank Managers and District Managers) with the aim of influencing and agreeing robust and measurable action plans, with clear accountabilities, to resolve.
• Reviewing and analysing management information to identify trends and challenge ineffective and/or outdated processes to protect the bank, improve controls and enhance customer service
• By leading by example, and through on-going mentoring, coaching and support, have built sound collaborative relationships with management and staff at all levels in my retail network
• Through the development of workshops and one-to-one coaching initiatives, have established trust, ‘brought the content alive’, ensuring relevance to the target audience, at the same time achieving buy-in at all levels

Littleborough, Shaw And Oldham

• Day to day management of three busy branches during this time frame, ensuring customer service excellence and at the same time growing the bank’s business
• Led and motivated staff, through coaching and encouraging the personal development of individuals, thus creating highly effective teams
• Monitored staff performance, ensuring policy and procedures were embedded and adhered to, conducting performance reviews in a timely and constructive manner, as well as one-to-ones as required which were focused and.
• Took up the challenge of promotion to Bank Manager (Littleborough) in 1998 and having been highly successful in that role was promoted to a larger branch (Shaw) within 20 months
• Seconded for six months to an even larger branch (Oldham) whilst its Manager covered the Area Manager role
• Nominated for an internal award ‘National Stars’ recognising Managers for ‘getting it right first time’

Greater Manchester

Working in a variety of branch based roles from Customer Service to Branch Supervisor. Worked on a project in 1995 to implement a new IT system, including training and trouble shooting.