Sue Abbott Email & Phone Number

Yorkshire Bank

• Undertaking and assessing the quality of a diverse range of risk controls within retail banking branches through the delivery of a programme of unannounced management assurance site visits in the retail network (48 branches across three districts – North West England, West Yorkshire, Manchester/Pennines)• Providing ongoing coaching, advice and support on bank policy and procedures, working closely with management and staff at all levels to ensure that appropriate and effective controls are maintained• Conducting gap analyses, preparing feedback recommendations (to Bank Managers and District Managers) with the aim of influencing and agreeing robust and measurable action plans, with clear accountabilities, to resolve problems and mitigate potential future issues• Reviewing and analysing management information to identify trends and challenge ineffective and/or outdated processes to protect the bank, improve controls and enhance customer service• By leading by example, and through on-going mentoring, coaching and support, have built sound collaborative relationships with management and staff at all levels in my retail network• Through the development of workshops and one-to-one coaching initiatives, have established trust, ‘brought the content alive’, ensuring relevance to the target audience, at the same time achieving buy-in at all levels• Have been instrumental in the establishment and maintenance of working environments in which ‘adding value’, risk awareness and correct working procedures are embedded on a daily basis

Littleborough, Shaw And Oldham

• Day to day management of three busy branches during this time frame, ensuring customer service excellence and at the same time growing the bank’s business• Led and motivated staff, through coaching and encouraging the personal development of individuals, thus creating highly effective teams• Monitored staff performance, ensuring policy and procedures were embedded and adhered to, conducting performance reviews in a timely and constructive manner, as well as one-to-ones as required which were focused and positive, and which gave staff confidence in their own abilities• Took up the challenge of promotion to Bank Manager (Littleborough) in 1998 and having been highly successful in that role was promoted to a larger branch (Shaw) within 20 months• Seconded for six months to an even larger branch (Oldham) whilst its Manager covered the Area Manager role • Nominated for an internal award ‘National Stars’ recognising Managers for ‘getting it right first time’• Initiated independently* 360 degree feedback with staff to gain feedback on my leadership style and working practices

Greater Manchester

Working in a variety of branch based roles from Customer Service to Branch Supervisor. Worked on a project in 1995 to implement a new IT system, including training and trouble shooting.