Direct and instruct the training of new hires and associates on multiple platforms to ensure the quality of productivity.  Team building in collaboration with management to sustain a productive environment. Direct and monitor the build of materials assigned to work orders with efficiency.Guarantee all tools needed are in good standards, work instructions are visible for success of the team. Analyze processes and procedures to ensure the associates are complying. Facilitate and perform Audits on department processes to guarantee customer expectation.

Trained new hires/ associates on multiple platforms. Review Work instructions to ensure proper guidance is being conveyed with each step. Monitor components and identify defects that prohibit continuity of product assemblies. Observe work and monitor gauges to ensure operators conform to production procedures. Recommend measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency. Maintained continuous communication of work orders with Line Lead & Supervisor as an employee with vast knowledge of builds on various platforms. Responsible for processing MRB components on the line in a timely and efficient manner.

Installs, maintains, and repairs telephone communication systems. (AVAYA System)• Performs daily installation and maintenance of digital, hybrid, analog and electronic key equipment ; lays and/or installs cables, wires , cross connections and inlet jacks associated with PBX modules to point of voice terminals.• Runs associated wiring for new installation of telephone company trunks and lines from point of D-mark to proper circuit pack of switching system.• Monitors and tests telephone company trunks and lines in order to determine location of malfunction. Relocates existing telephone instruments and associated equipment.• Performs troubleshooting using maintenance software of PBX systems. Instructs users on station features at time of installation.• Performs bench tests, cleans, and repairs analog and key telephone sets; customizes telephone sets for specialized needs, such as data connections , Dictaphone , elevator phones, and other unique assemblies.• Monitors inventory and replenishes supplies. Sends off equipment for necessary repairs.• Confers with vendors of telephone equipment to coordinated installations and isolate troubles

• Manage the cable installation and terminal cross-connect wiring.• Manage telephony and data deliverables.• Troubleshoots and supports the installation of BRI and T1 circuits.• Training and support for end-users for voice and data.• Update CAD drawings by adding, moving, and deleting telecom symbols on floor plans.• Document installs and demolitions of equipment and jacks in ITRACs (software) database.• Coordinate vendor and end-user activity to include installation of data and voice equipment, and specialized connectivity for the workspace.• Execute task and manpower allocation for projects.• Utilizes standard telephony tools to troubleshoot and repair all manner of voice issues.

Building low voltage wiring infrastructure.