Sue Allen Email & Phone Number

Sue Allen is a Community Manager at Bizagi. She possess expertise in solution selling, saas, crm, business analysis, business intelligence and 22 more skills. She is proficient in English.

Listed skills include Solution Selling, Saas, Crm, Business Analysis, and 23 others.

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  Community Manager

  Bizagi

  Apr 2009 - Present - Chalfont St Peter

  Manage and direct the Subscriber activities for Bizagi EMEA - Organize, steer and develop the Subscriber operations through the management of a large group of Subscriber representatives structured in teams - First time resolution of all subscription inquiries using all channels to deliver a consistent omni-channel experience - Oversee global Subscriber care team focused on onboarding new and existing subscribers, closing the loop with customers who provide feedback- Subscriber Experience, Satisfaction and Loyalty- First point of contact for all subscriber needs - Develop a subscriber strategy aligned with key stakeholders and ensure it is reflected in optimum business processes, policies and methods.- Develop, implement and monitor service indicators to ensure consistency of service- Ensure sufficient capacity to handle subscriber enquiries within the agreed KPI's- Provide guidelines on implementation and application of programs- Interact with other departments in order to influence and anticipate new business requirements.