Continuous training and mentorship of front office agents and night auditors, promoting effective teamwork and professional development.Room division collaboration to ensure timely resolution of guest requests and out-of-service roomsStaffing & SchedulingRates ManagementShowcases problem-solving and conflict resolution skills by proactively resolving customer complaints.Development of standard operating procedures to enhance guest satisfaction andstreamline front desk operations.Inventory balancing, ensuring accuracy and cost-effectiveness.

Trained and mentored Guest Service Agents and Supervisors, partnering with senior colleagues toguarantee accurate and efficient front desk operations and cash handling procedures.Provided exceptional guest support. Delivered prompt guest services and complaints resolution viatelephone, face-to-face interactions and email correspondence.Duty Manager responsibilities overseeing daily operations and managing staff, ensuring seamless operations and maintaining service standards.Emergency housekeepingEmergency maintenanceCash handling and shift balancing procedures

Drove client base growth through strategic marketing and exceptional service delivery.Planned, managed, and executed weddings, events and portrait sessions, coordinating with venue managers and wedding planners.Maintained a 100% customer satisfaction rate.Led a team of photography assistants, associate photographers, and photo-editing contractors.Achieved finalist status in the 2019 West Midlands Wedding Industry Awards, reflecting excellence in photography and business management.