Sue-Ann W. Email & Phone Number

Auckland, New Zealand

Solomon group, part of Aspire 2 Group, a leading Private Training Establishment in New Zealand.Senior Business Analyst and Intelligence Analyst responsibilities:Investigate and understand data gaps in the current data systems, and apply business analysis skills to implement IT projects in:1. Project managed Student Management Systems (for Non-SAC learners) using Microsoft Dynamic 365 customised functions2. Implemented stakeholder engagement strategy and plans for the institution to engage and record with meaningful outcomes using Hubspot CRM3. Led the development of a student support system, as part of the student journey, supporting student success and guided pathway outcomes.Establish and maintain digital reporting systems (using Power BI dashboards, attendance trackers, and registers) to support Solomon Group monthly financial tracking, operational monitoring, academic quality assurance, and other business reports. Turn raw data into actionable insights with different teams:1. Quality Team: establish monthly reporting on learners’ enrollments, completion (by funding categories), consistency review, withdrawal, LNAAT, and learners’ entry and exit surveys. 2. Financial Team: create monthly (or on request) financial tracking reports on commercial ERP, TEC consumption, budget, and student fees 3. Registry Team: prepare TEC required quarterly, monthly on enrollment submissions for SDR, ITR, Non-SAC leaner, and Fees Free submission. Audit and problem-solve data errors between systems4. Programme Management: compose daily and weekly operational data to monitor high-risk areas, such as attendance, assessment and online engagement activities5. Student Success: implement risk management in pastoral care using traffic system, highlight areas for actions such as mental health and travel which could have high impact on student retention rate6. Youth and Pasifika Services: design and monitor KPIs to help qualified learners with employment and education outcomes.

Online, Work From Home

ICT Business Analyst responsibilities:Work across a network of twenty-five subsidiaries in Aotearoa; sixteen ITPs (Institutes of Technology and Polytechnics) and nine ITOs (Industry Training Organisations), to deliver a programme of work related to the digital ecosystem.• Writing business cases for new and improved data, digital and/or technology projects for the business, such as Technology One financial systems integration project to SAAS.• Developing a stocktake of IT products across the network including systems, software, environment as a service, open-sourced, shared platform, etc including:1. Identification of cost-saving opportunities so products and systems can be used in multiple subsidiaries 2. Monitoring and evaluation of existing contracted arrangements to ensure the business is meeting compliance requirements3. Researching current licensing status, so that the business is fully informed about future requirements• Applying business analytic skills as required, such as writing user stories using user experience design (UI/UX) methodology, using ProMapp to document and map business processes with a user group, problem-solving, and researching.

Auckland, New Zealand

Mastery of BA skills and IT tools within Microsoft and CRM suites to successfully lead the transformation of labor-intensive paper-based reporting into PowerBI reporting. Collaboratively advanced three customer experience improvement projects using Zoho CRM. Each project was successfully transitioned to BAU.1. Secured 600 placement opportunities for students over three programmes within two years. Diligent project management, and recruitment of internal and external specialists to assist where highly technical issues occurred.2. Created three internal positions and delivering ongoing training needs and FAQ documents to support systems’ operations. This minimised programme compliance risks and maximized benefits for student learning. 3. Worked with process owners to document business processes using interactive graphs and self-explanatory diagrams.4. Automated business processes into workflows. Segmented different aspects with IT tools so operational staff understood the process.5. Supported placement providers' expectations prior to the student’s arrival using clear and accurate information. Positive feedback indicates the information has been favourably received establishing long-term relationship preference.6. Facilitated increased student satisfaction and engagement, as evidenced by an 80% drop in the number of reported issues and changes of circumstances and a 90% increase in the email response rate. Enhanced understanding between business users and the Information Technology teams:1. Correctly interpreting internal user needs to the IT team to direct the Development and Testing team’s development of functional requirements. Achieved project goals without misinterpretation. 2. Worked with different teams, negotiating shared solutions. Resulted in established, shared team experiences, and positive long-term relationships. 3. Proactively addressed Cyber Security related risks. Trained users on responding to cyber threats.

Auckland, New Zealand

Project managed ten academic departments' industry engagement strategies and stakeholder plans. Supported departments using a Customer Relationship Management process to achieve strategic engagement outcomes. This resulted in: 1. Consistently meeting and exceeding programme managers expressed expectations for projects, business process requirements, and academic portfolio development.2. Well-organised and user-friendly analysis. 3. Tailored and professionally presented reports/dashboards with accurate data. Constructively supported decision-making, presenting likely results and limitations for different options, with recommended solutions based on weighted criteria of time and budget constraints. Managed the Waitakere Strategy implementation project. Demonstrated project reporting with appropriate tools such as Kanban, Gantt Charts, and task tracking tools. Delivered a great story with compelling data analysis to key stakeholders within the West Auckland community.Ensured industry and education standards and requirements were reflected in all project work.

Auckland, New Zealand

Gained in-depth knowledge on vocational training between level 1-4, including transferring Unit standards to NZQA. In order to better serve student and teaching staff's academic needs. Targeted trades and services industries, including: automotive engineering, electrical engineering, carpentry, plumbing and gas fitting.

Shanghai City, China

Developed and successfully executed a marketing and recruitment strategy for China. • Used cultural understanding and strategic approach to secure key relationships with the most productive agencies. • Participated in road shows, and delivered training to local agencies and regional center • Outperformed recruitment targets every year by 20%.Responsibilities:Managing the marketing of Queenstown Resort College in China and the recruitment of studentsPromoting the value of hospitality management and adventure tourism management as a careerMaintaining up to date knowledge of Immigration NZ and ENZ policy Achievements:Developed and successfully executed the marketing strategy for ChinaEstablished excellent network in the highly competitive China market with agencies including JJL, EIC and Shinyway, and smaller agencies including Byron, IAE, Shinesail International Co and New Zealand Education Alliance LimitedRepaired a major relationship with the most productive agency in China through cultural understanding and a strategic approachContinuously improved the marketing systems to be effective in China

Shanghai City, China

Establishing an early childhood science and design learning centre to improve Chinese children's problem solving, innovation, and creativity skills. P+Js Workshop provides extra-curricular childhood learning, parent coaching, and products to support the creative development of children.PJs Workshop achievements:Established extracurricular science and design education businessClient management and student recruitmentMarketing and promotion of a new education conceptBusiness relationship buildingCost and risk analysesOutsourcing business services including accounting and complianceCurriculum research and developmentWebsite and social media planning and establishmentDevelopment and distribution of marketing material and other collateralStudent administrationContinuous business development, improvement, and relationship buildingDevelopment and promotion of brand awareness through events and workshopsNegotiation of appropriate facilities and contractsSourcing and buying resourcesStaff recruitment and managementInspiring staff and maintaining focusDeveloping rewarding staff relationshipsDifficult relationship managementCreating wonderful and memorable experiences for children

Te Puke, Bay Of Plenty, New Zealand

President and Project manager at Te Puke Play Centre. Successfully initiated and managed the upgrade and re-development of the Play Centre from planning and overseeing design, through to securing funding and implementation. Also filled various roles including treasurer and secretary.Responsibilities: Team building and leadership development in a fractured environment Assisting members to achieve early childhood education qualifications, coordinating with Playcentre regional management to achieve educational objectives for parents and childrenFacilitated regular meetings and AGMsLead teams to participate in local community events: fairs, parades, and boutique marketsIntegration of bicultural practice and development of multiculturalism Achievements: Transitioned centre from loss making to profit making organizationSuccessfully initiated and managed upgrade of the Play Centre from planning and overseeing design, through to securing funding and implementation

Bachelor Of Recreation Management, Sports Management

Activities and Societies: Toast Master Club BRM Social Club Lincoln University Gym

Certificate Of Proficiency, Prince Ii Project Management, Mor Risk Management, Cyber Security: Network Security

APMG Certified PRINCE 2 Project Management and MoR Management of Risk: Passing Fundamental and Practitioner Exam.

Nz Playcentre Diploma In Early Childhood And Adult Education Course 1, 2, 3, Early Childhood Education And Teaching

Child centered early childhood education Child initiated and play based education