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A collaborative, transformational and pragmatic business-oriented problem solver. Builds high performing, engaged teams with strong partnering skills. Known for delivering technology solutions that cost effectively solve complex and dynamic business challenges. Focused on creating transparency with open, clear, and concise communications. Drives strategic alignment with the organization through appropriate and repeatable governance. I have fourteen years of external consulting and twenty years of direct line management experience in Not-For-Profit, Higher Education, Retail, Manufacturing/Distribution. Management Consulting and Insurance Brokerage sectors. Skills: Cloud Solutions, Enterprise Architecture, Technology, Standards & Governance, Strategic Planning, Business Process Design, Infrastructure Engineering and Operations, Capital Planning & Budgeting, Outsourcing/offshoring, Contract Negotiation, Application Portfolio Management, Vendor Management, Change Management, Program Management, Application Development, Salesforce, Cornerstone on Demand, Cvent.
Lions Clubs International
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Chief Of Technology (Cio Role)Lions Clubs International Jun 2021 - PresentOak Brook, Illinois, UsLeading exciting digital transformation innovations for members, supporters and staff. Lions are kindness in action. When caring people join together, roll up their sleeves and take action to make their community better, it’s a beautiful thing—and an incredible feeling for everyone involved. That’s Lions. Being a Lion is about leading by example, building relationships and improving the world through kindness. It’s 1.4 million caring men and women serving together so they can make a lasting impact and change more lives.
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Manager, Operations (Volunteer)Driving Forward May 2020 - PresentChicago, Il, UsDriving Forward is a newly formed non-profit helping students who have lost traditional internships transition from student to career. Learn about the mission here www.drivingforward.org. I started as a volunteer coach and have now moved to a continuing volunteer supporting financial operations and managing our Salesforce organization. -
Executive ConsultantSelf-Employed Mar 2020 - Jun 2021Helping non profit organizations, Higher Education and mission driven commercial organizations leverage technology to further their mission.
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Vice President, Technology And Knowledge Sharing (Cio Role)Start Early Apr 2013 - Feb 2020Chicago, Il, UsStart Early startearly.org , formally known as, The Ounce Of Prevention Fund (the Ounce); $56 million 340 person not-for-profit, mission is to improve the lives of children from birth to five in the United States through direct service, professional development, and advocacy at state and federal level.Recruited to create the vision, road map and team to implement the strategic plan to scale impact, reported to Chief Operating Officer.Lowered cost 70% while enabling rapid scaling for classes with a learning management system (LMS) for 15,000 early childhood professionals across 31 states.Drove a $250 million fund raising campaign with a major $250K Salesforce Lightening platform and structure upgrade that landed on time and on budget. Created a mobile responsive application used by 100 home visitors serving 2,000 children and families in Illinois on budget with 2-week adoption rate of 98%.Delivered a 360-degree view of our constituents across advocacy, fund-raising and programs with an agile sprint-based implementation of the Salesforce platform. -
Sr Director Information TechnologyDevry Inc. Jul 2007 - Feb 2013Chicago, Illinois, UsSenior Director IT - Security, Governance & Controls August 2011 February 2013Senior Director IT - Infrastructure & Operations July 2007 July 2011Responsible for infrastructure/security operations services, managed staff of 150 and budget in excess of $30M; reported to CIO. Achieved Payment Card Industry (PCI) compliance within 8 months while reducing effort 60% improving results 120% by creating and leading a cross functional team.Improved system reliability to 99%+ while reducing outage hours by 70% resulting in Enhanced student, faculty and staff experience.Leveraged novel design saving over $6M by creating a development environment that served dual purpose as a fully virtualized disaster recovery facility.Increased call center capacity by 500%, growing from 450 seats to 2,400 multi-location seats with the implementation of new VOIP based wide area network and voice platform. -
Vice PresidentAon Service Corporation Oct 2004 - Jun 2007London, GbVP Enterprise Architecture January 2006 June 2007Assistant VP Technology Development October 2004 December 2005Led multiple strategic programs for outsourcing and application rationalization and architecture standards, managing 50+ staff and related budgets, reported to Divisional CIO. Expanded catastrophic modelling business line capacity by 30% by architecting and building the infrastructure for an India based off-shore captive unit in under 6 months.Reduced 700+ headcount and related expense by 54% by introducing application portfolio management approach to global business process outsourcing. -
Senior DirectorSears, Roebuck & Co Mar 1997 - Jun 2004Chicago, Il, UsSenior Director IT, Architecture November 2001 June 2004VP Service Delivery (equity start-up unit) December 1999 October 2001Director Distributed Technology March 1997 November 1999Responsible for managing multiple strategic initiatives including an equity start-up venture, line management of departments with 200+ staff and related budgets of over $100M.Ran $6 million agile based IT performance improvement initiative resulting in 30% improvement quality and 25% improved efficiency.Lowered resource and maintenance expense by 22% saving $1.2M with standards-based approach to simplify architecture and reuse components.Led strategic application management roadmap creation enabling accelerated application retirement of 20 applications resulting in $3 annual savings.Generated $162M cost savings on a $600M petrol contract with the first use of an auction services system implemented within 30 days of equity backed start up.Created sourcing strategy, saving 45% on $8 million of hardware, software, and services.Implemented new technologies for network, system access and personal productivity. -
Operations ManagerSystem Software Associates (Ssa) Aug 1993 - Feb 19971995-1997 Manager NA , Standards, Planning & Profit Control1993-1995 Manager NA Client Services OperationsRan operations of client services, revenue recognition, accounts receivable and sales operations teams. Reported to Senior Vice President of Americas and managed a direct staff of 12 with indirect staff of 150+.Increased services unit profitability from break-even to 7 straight quarters over plan achievement, reducing accounts receivables over 60 days by $2 million.Grew revenue by 50% in 14 months with resource planning that raised staff utilization.Reduced firm wide planning cycle from 8 weeks to 2 weeks with new budgeting policies, procedures, and standards.
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Sr Manager (Last Title)Kpmg Peat Marwick Apr 1982 - Jul 1993New York, Ny, UsAdvanced from Consultant to Senior Manager and delivered over 60 strategic planning, business re engineering and package implementation projects with mid-size to Fortune 20 organizations managing between 5 and 50 staff with revenue up to $10 million, on time line and on budget.Positions held: 1990-1993: Sr Manager, Commercial Services National Manufacturing Practice1987- 1990: Manager, Midwest Region Manufacturing Practice 1985-1987: Sr Consultant, Chicago Area Manufacturing Practice 1982-1985: Consultant, Chicago Office Information Technology Practice
Susan Ben Skills
Susan Ben Education Details
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Benedictine UniversityFinance & Accounting -
University Of DelawareCollege Of Human Resources
Frequently Asked Questions about Susan Ben
What company does Susan Ben work for?
Susan Ben works for Lions Clubs International
What is Susan Ben's role at the current company?
Susan Ben's current role is Executive focused on helping non profit/mission driven organizations leverage technology.
What is Susan Ben's email address?
Susan Ben's email address is sb****@****vry.edu
What is Susan Ben's direct phone number?
Susan Ben's direct phone number is +163026*****
What schools did Susan Ben attend?
Susan Ben attended Benedictine University, University Of Delaware.
What skills is Susan Ben known for?
Susan Ben has skills like Enterprise Architecture, Outsourcing, Program Management, Vendor Management, Change Management, Cross Functional Team Leadership, Management, Strategy, Leadership, Information Technology, Strategic Planning, Governance.
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