Sue Bergstrand Email & Phone Number

Worked on internal project to prepare Remedy 7.1 server for later deployment to client site.

Remedy Action Request System administrator and developer. Administered and did major development work with custom Remedy application in versions 4 and 5 at Quintiles, and developed custom forms, workflow, and Kinetic surveys with customized ITSM 5.5 at US Dept of Transportation. Developed Crystal Reports for tracking daily call center ticket progress and issues, monthly measures for contract requirements, and summary analysis of survey results.

Provided miscellaneous support to a range of R&D client groups, including troubleshooting, one-on-one application support for client-developed databases and spreadsheets, SMS scripting of applications as needed, laboratory support, and installation of Windows CE devices.

Provided miscellaneous support to a range of R&D client groups, including troubleshooting, one-on-one application support for client-developed databases and spreadsheets, SMS scripting of applications for desktop refresh project, laboratory support, and installation of Windows CD devices.

Supported PC-based systems, provided client liaison and advice in laboratory areas. Led a project to replace an old pharmacokinetics system; developed prototype of application using Excel 4.0 macros. Conducted evaluation of pen computing for R&D applications. Served as system adminstrator for three client-owned UNIX systems (Sun Sparcstation, IBM RS6000, Stardent.)

Provided client liaison, requirements definition, system analysis, support and advice, and preparation of project proposals for Research Chemistry department. Supported acquisition of chemical reaction database and molecular modeling software. Assisted in demonstration and rollout of Pathworks services to PC clients. Environment included VM/CMS, VAX/VMS, UNIX, MS-DOS/Windows 3.1, and Macintosh.

Provided sales support, systems analysis, requirements definition, software demonstrations, client liaison, and proposal preparation for VAX-based systems.

Staff Chemist, Medicinal ChemistrySynthesized peptide hormone analogs.Senior Medical Writer, Medical Information/Medical EducationDesigned, wrote, edited, and produced medical background training materials for pharmaceutical sales representatives. Conducted medical literature searches and summarized results for marketing department.Automation Engineer, Automation & ControlProvided systems analysis, functional requirements definition, user liaison, and project management for real-time data acquisition systems, initiation of studies of the feasibility of using new technology in the laboratory and manufacturing areas, and troubleshooting of problems developing on installed laboratory systems. Environment included DEC (VAX and PDP-11), Hewlett-Packard Series 80, and IBM PC.

Ms, Computer Science

Achieved degree at night while working at Merck & Co., Inc.

Ms, Chemistry

Achieved degree with night classes while working at Merck & Co., Inc.

Ba, Chemistry

Activities and Societies: Gymnastics team