Sue Brans Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado Area

Longmont, CO

Licenced Insurance Agent responsible for service support across large, medium and small accounts. Responsible for the creation of Insurance certificates, submission of policy changes, client invoicing, audit review and day-to-day client and Account Manager support. Maintains system records in an accurate and timely manner.

Greenwood Village, Colorado

Experienced in Account Management, leading large and small projects, matrix management, personnel management, process development, implementation and improvement, & service level management.

I help women, and men, find answers to the difficult relationship question: Should I Stay or Should I Go? Providing clarity, peace of mind and a roadmap for their future. You know how many people feel they are stuck in marriages where they wonder daily, "Is this all there is?". Yet they feel trapped, may have financial concerns, and fear being alone so.

Erie, Colorado

I help Professionals that are experiencing stress and burn out to re-energize their lives and careers.

• Oversaw delivery of over 150 IT service projects monthly ($15M annual revenue) ranging from simple server deployment to design and delivery of complex systems architectures for Fortune 100 Clients.
• Rescued $10M contract with Fortune 100 client by solving database support issues through skilled negotiations and developing and implementing custom training programs with technical teams
• Increased customer satisfaction from “marginal” to “exceeds expectations” in under a year by establishing partner relationships and negotiating win-win scenarios, resulting in first ever “Delight the Customer” award.
• Reduced overall costs for delivering IT services by 20+% by streamlining processes and reducing waste and non-value add work.
• Managed architecture and delivery of $15M in new IT services.
• Managed 18 IT Architects and 26 Project Managers incl. matrix management of 100+ IT tech staff.

• Oversaw all phases of development life cycle of IBM internal service delivery tools; from requirements gathering through phased delivery and implementation.
• Led team of technology specialists in evaluation and testing of numerous vendor products, providing guidance to IBM Executive Team, and resulting in acquisition of various companies and technologies.
• Standardized IBM internal service delivery tools and processes worldwide, by negotiating business and technical requirements, schedules and priorities across Global Delivery Teams.

Bachelor'S Degree, Business Administration / Computer Information Systems

Certified Professional Coach | Energy Leadership Index - Master Practitioner