Sue C. Email & Phone Number

United States

Vernon Hills, Illinois, United States

Role OverviewThe Accounts Receivable Specialist II independently manages a portfolio of accounts receivable that ismore complex, requires a higher level of support, more analysis, and generally represents higher dollars.The AR Specialist II ensures that CDW customers are paying invoices in a timely manner whilepreserving our customer relationships and supporting the Sales Department. The AR Specialist IIengages with appropriate levels of internal and external management to resolve AR issues as required.

Bensiville, Il

Proficient in Microsoft office for daily spreadsheets and reports as neededAccount Management / Customer Service / Billing / AccountingManaged Tier One Accounts and order processing for themProcessed and resolved damaged and replacements ordersAnswered inquiry calls regarding credits and order status Initiated refund processing and follow ups on status of creditsAnswered Emails, Voicemail’s, Inbound Calls and initiated out bound vendor callsConflict ResolutionLiaison between departments on all service issues; returns, exchanges, cancellations, shipping damages and processes, credit issues and technical product questions

Northbrook, Il

Supervised and trained teams, core and seasonalManaged day to day functions, both administrative and sales for assigned accountsResponsible for building strong vendor relationshipsLiaison between departments on service issues; returns, exchanges, cancellations, damagedshipments, delayed shipments, credit issues and technical product questions.Scrubbed site platforms’ assuring most accurate information was displayed live on all web based sites.Ran daily inventory feeds to assure product availability Maintained accurate pricing metrics on e-sites, including cost changes, negotiations and built product for assigned site platforms

Morton Grove, Il

Fielded high volume of Inbound/Outbound customer calls Entered and processed customer orders Proofed sales orders Communicated customers request, inquires and information to appropriate departments as needed Trained new personnel on customer service issues, client protocol and policy.Responsible for growing and maintaining assigned customer base through initiative and excellent customer service.Used superior problem solving skills to enhance customer satisfaction while processing 50 or more orders a day.Ensure all orders are shipped within designated time-frame at end of day.Liaison between departments on all service issues; returns, exchanges, cancellations, damagedShipments, delayed shipments, credit issues and product questions.Provided administrative and sales support for high volume accounts.Managed all day-to-day operations for assigned accounts and provided support on all others.

Northbrook

• Report directly to the Vice President of Finance.• Ran daily reports, separating documents and delivering to appropriate parties.• Maintaining funds received on canceled accounts.• Reviewing Cancellation Report/Analyze customers account history• Documenting (NSF) non-sufficient funds to accounts.