Sue Carroll Email & Phone Number

Born from friendship, shared values and passion, Misura brings together a team of professionals whose ambition is to help both individuals and teams reach their full potential.

Greater London, England, United Kingdom

London, United Kingdom

London & The South East

As a freelance IIP practitioner I am one of a number of practitioners who work through Investors in People to support companies in London and the South East of England to navigate the IIP journey and achieve accreditation. I also work with companies in an advisory capacity helping them bring their People strategy and plan alive.Having worked with the framework at the Dorchester and as Director of HR at Portico, where we achieved Gold Status, I qualified as a Practitioner in 2015. I enjoy the work because of how it helps organisations put their people at the heart of their vision, realise potential and develop a people plan that supports business objectives to improve performance and service.

London, United Kingdom

Specialist in providing tailored reception, meeting room management, switchboard, event management and corporate concierge services within the corporate, commercial property and residential services market. - Worked alongside the Managing Director and Operational Director to set up the HR andDevelopment function and shape the organisation’s business and people strategy, which included contributing to the creation of the Portico brand and a complete brand re-design in 2010 as well as increasing Company revenue turnover from £3M in 2007 to £14.2 million in 2012.-Participated in the tender process and successfully bid, mobilised new business and managed all TUPE transfers.-Developed successful relationships with Blue Chip client base, including key service partners within security, hospitality and facilities.-Used the Investors in People (IIP) framework to improve business performance achieving Silver Status in 2009 and Gold status in May 2010. Only 1.3% of the 21,000 companies with IIP accreditation have gold status.-Designed and developed the Portico training academy, which included Customer service programmes and Leadership programmes.-Achieved Best Companies One to Watch Accreditation and then 1* (First Class) Accreditation within 2 years. Best Companies is the name behind the Sunday Times Best Companies to work for and is a way to measure an organisation’s commitment to its workforce.-Leveraged Portico’s reputation for being a specialist Front of House provider by designing and delivering learning solutions for external clients, through our Training Academy.

Park Lane, Mayfair London

The Dorchester is a five-star luxury hotel on Park Lane and Deanery Street, London, to the east of Hyde Park. It is one of the world's most prestigious and expensive hotels. I joined the team after a 2 year refurbishment programme in 1988.LEARNING & DEVELOPMENT MANAGER MAY 04 – JAN 07Responsible for identifying, designing, implementing and evaluating the workforce and individual learning and development needs across all departments, to ensure the business needs of the hotel were met. Reported to the HR Director.Key achievements:-Undertaking a hotel-wide training audit and needs analysis-Producing a hotel-wide off job training plan and schedule-Re-designing and introducing a new hotel welcome programme -Designing and introducing a hotel Vision & Values programme Development of departmental on-job trainers-Management and co-ordination of a service training initiativeASSISTANT TO THE RESIDENT MANAGER (DEPUTY GM) OCT 97 – APRIL 2004Delivered a 2 year project to research and subsequently manage the installation of a new Switchboard and cabling telephone system to be able to deliver the latest telephony and data to Client bedrooms and Suites and all banqueting rooms. A strong emphasis was placed on training users and developing the Hotel Operators as well as producing training manuals.Key achievements:- Managed a team of 12 as well as providing Duty Management cover.-As well as operational responsibilities, both roles focused strongly on coaching, training anddeveloping both my direct team as well as front office staff when in the role of Duty Manager.ASSISTANT TO THE ROOMS DIVISION MANAGER JAN 1995 – SEPT1997TRAINING OFFICER, PERSONNEL CO-ORDINATOR, HR ADMINISTRATORFEB 1988 – JAN 1995