Susan Chadwick, Mba Email & Phone Number

Ludlow, Vt

Business consulting firm dedicated to providing solutions to e-commerce, technology management, marketing, and business intelligence. Key clients and projects follow.HWC FINANCIAL, Ludlow, VT 2020 – presentInvestment Advisory, Financial Planning and Tax Consulting firmCLIENT SERVICES MANAGER (HWCFINANCIAL.COM)Maintain WordPress website and manage all administrative office functions. This includes opening brokerage… Show more Business consulting firm dedicated to providing solutions to e-commerce, technology management, marketing, and business intelligence. Key clients and projects follow.HWC FINANCIAL, Ludlow, VT 2020 – presentInvestment Advisory, Financial Planning and Tax Consulting firmCLIENT SERVICES MANAGER (HWCFINANCIAL.COM)Maintain WordPress website and manage all administrative office functions. This includes opening brokerage and retirement accounts at Charles Schwab, assisting clients in tax preparation, making deposits, and transferring funds. OKEMO VALLEY REGIONAL CHAMBER OF COMMERCE, Ludlow, VT 2017 – presentChamber of commerce for 12 towns in south-central VermontMEMBERSHIP DIRECTOR AND TECHNICAL CONSULTANT (YOURPLACEINVERMONT.COM)Developed complex new WordPress website within 1 month for the Chamber and currently maintain it on a regular basis. Contracted to build full CRM (customer relationship management system). SOCIETY OF VERMONT ARTISTS AND CRAFTSMEN, Ludlow, VT 2014 – presentLeading non-profit school for arts and crafts training TECHNOLOGY DIRECTOR (FLETCHERFARM.ORG)Serving on Board of Directors. Re-built e-commerce website twice within the past 8 years, currently on WordPress. Created complex new computer application using Microsoft Access for student registration, instructor and donor management.SIMON PEARCE, Windsor, VT 2013 – 2014Premier retailer and manufacturer of hand-blown glass and potteryE-COMMERCE CONSULTANT (SIMONPEARCE.COM)Managed the implementation of a new e-commerce website for the company, including project management, product line organization, copywriting, strategic planning, and team coordination. New site launched in October, 2013 resulting in a 30% increase in holiday sales. Show less

Bethpage, Ny

Leading cable and entertainment company serving regional New York area and Western United States.DIRECTOR, BUSINESS INTELLIGENCE - MICROSTRATEGY Managed the MicroStrategy 9.2.1 business intelligence system and development team for the company. Multiple projects covering over 5,000 reports, thousands of metrics, and full system development lifecycle system.• Upgraded system from MicroStrategy version 9.0.1 to 9.2.1. Integrated Mobile and Mapping to system. Managed conversion… Show more Leading cable and entertainment company serving regional New York area and Western United States.DIRECTOR, BUSINESS INTELLIGENCE - MICROSTRATEGY Managed the MicroStrategy 9.2.1 business intelligence system and development team for the company. Multiple projects covering over 5,000 reports, thousands of metrics, and full system development lifecycle system.• Upgraded system from MicroStrategy version 9.0.1 to 9.2.1. Integrated Mobile and Mapping to system. Managed conversion to Netezza from Oracle. • Hands-on development in MicroStrategy 9.2.1: Architect, Intelligence Cubes, OLAP Reports, Report Services, Visual Insight, Mapping, Mobile, Narrowcast Server, Enterprise Manager, Integrity Manager, Command Manager, Object Manager.• Managed team of 4 developers, plus an administrator team of 2, across a mix of 20 Windows and Linux servers. Reviewed and approved all changes to any architecture, reports or servers in accordance with agile project SDLC.• Created and led training programs for business users. Hired and managed new MicroStrategy developers for the company. Advised company departments on new projects and uses for MicroStrategy. Show less

New York, Ny

Leading global financial services firm with assets of $1.5 trillion and operations in more than 50 countries.VICE PRESIDENT, BUSINESS INTELLIGENCE - INVESTMENT BANK FINANCE TECHNOLOGY Managed the initiative to improve the infrastructure and business intelligence within the Investment Bank Finance departments globally. Included daily revenue, headcount, business management reporting, planning and forecasting, comprising a wide variety of systems, across the international 6… Show more Leading global financial services firm with assets of $1.5 trillion and operations in more than 50 countries.VICE PRESIDENT, BUSINESS INTELLIGENCE - INVESTMENT BANK FINANCE TECHNOLOGY Managed the initiative to improve the infrastructure and business intelligence within the Investment Bank Finance departments globally. Included daily revenue, headcount, business management reporting, planning and forecasting, comprising a wide variety of systems, across the international 6 businesses of the Investment Bank.• Managed $11 million Reporting Hub program across Investment Bank, including business analysis, development, testing, and implementation. Led teams in complex financial reporting proof-of-concept with MicroStrategy 9 and Cognos 8.4, in preparation for development of Reporting Hub for the Investment Bank. • Initiated and managed entire Daily Revenue project with on-shore/off-shore team of 15 developers. Work included web user interface created in Java; all ETL work in Informatica; and all reporting work in Cognos with TM1. My team had to work to consolidate over 250 inputs daily from the trading desks in the Investment Bank, then create 30 reports for the 6 divisions of the bank. Reports were sent to each division president and the CEO of JPMorgan Chase by 9pm daily. This was a very important and visible project to the bank.• Saved $250K in annual costs through elimination and consolidation of redundant daily revenue systems. Show less

New York, Ny

Served as direct report to Chief Information Officer charged with data warehouse development oversight, and all company reporting. Directed activities of two information technology professionals, plus outside contractors.• Saved potential $650,000 in annual maintenance fees by acquiring and implementing a new software system for the floorcovering business, instead of customizing JD Edwards.• Saved potential $1M in consulting costs, driving on-time implementation of Microstrategy… Show more Served as direct report to Chief Information Officer charged with data warehouse development oversight, and all company reporting. Directed activities of two information technology professionals, plus outside contractors.• Saved potential $650,000 in annual maintenance fees by acquiring and implementing a new software system for the floorcovering business, instead of customizing JD Edwards.• Saved potential $1M in consulting costs, driving on-time implementation of Microstrategy software to create business intelligence system for JD Edwards ERP installation after outside consulting firm implementation failure. Established key user team, obtained training, and installed software with team of four.• Responded to lack of training funds by creating technical Microstrategy user manuals to save $8K in training fees. Led two-day class for technical users and adapted curriculum for 50 inexperienced end users.• Installed and configured new analytic system to extract JD Edwards system data, reducing number of company reports by 80%, and using metadata development and extensive analysis of future reporting needs. Managed consultants and in-house developers in data modeling, analytics development, and report building.• Instrumental in saving more than $2M annually in systems costs as executive member of $10M project for selection and implementation of JD Edwards ERP system to replace eight disparate systems running on mainframe, UNIX, Oracle, and Windows platforms.• Achieved 80% reduction in reports within corporation with accompanying production cost savings by establishing committee consisting of key division users charged with report simplification and standardization. Show less

New York, Ny

Oversaw team of seven web application developers including project managers and contractors, as Director, Marketing Technology and E-Commerce. Created computer-based solutions to market company products.• Increased sales for Waverly brand by 12% with creation of consumer websites receiving 4 million pageviews weekly and containing product databases, virtual decorating studios, product information, and store referral system. Average consumer time on site was 30 minutes.• Slashed… Show more Oversaw team of seven web application developers including project managers and contractors, as Director, Marketing Technology and E-Commerce. Created computer-based solutions to market company products.• Increased sales for Waverly brand by 12% with creation of consumer websites receiving 4 million pageviews weekly and containing product databases, virtual decorating studios, product information, and store referral system. Average consumer time on site was 30 minutes.• Slashed archival system costs by 25%, increased overall product sales 20%, and reduced sampling expenses by 10% with digital product scanning, color system categorization, CD-ROM packaging, and easy-to-use search interface to assist designers and retailers. Established system as design industry standard.• Recognized with Chairman’s Award for exceptional performance on all interactive projects. Show less

Master Of Business Administration (Mba), Finance And Marketing, 3.7 Gpa

Activities and Societies: Elected as Financial Director for the West Bank Union. Received Leadership Award from the Board of Regents.

Bachelor Of Arts (B.A.), Liberal Arts And Sciences/Liberal Studies, 3.8 Gpa

Activities and Societies: President of Pi Beta Gamma Sorority Presidential Scholar with full tuition scholarship Graduated with Honors