Sue Cook

Sue Cook Email and Phone Number

Director of Partnerships & Operations Support @ Zepz | Partner Relationship Management @ Zepz
Sue Cook's Location
Nocton, England, United Kingdom, United Kingdom
Sue Cook's Contact Details

Sue Cook personal email

n/a

Sue Cook phone numbers

About Sue Cook

A passionate Customer Services & Partnership role expert with over 25 years experience of leadership & relationship management in B2C & B2B Fintech (multilingual) Retail & Utility service organisations. Highly motivated, inspiring & capable senior leader with a proven track record of establishing strong relationships to drive customer outcomes and deliver transformation in start up and large organisations. A high level of expertise in Relationship Management roles with the ability to forge collaborative partnerships internally and externally at all levels.

Sue Cook's Current Company Details
Zepz

Zepz

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Director of Partnerships & Operations Support @ Zepz | Partner Relationship Management
Sue Cook Work Experience Details
  • Zepz
    Director Of Partnerships & Operations Support - Worldremit & Sendwave
    Zepz Jan 2024 - Present
    View
  • Zepz
    Head Of Partnerships & Customer Support -Worldremit & Sendwave
    Zepz Sep 2022 - Jan 2024
    London, England, United Kingdom
    View
  • Zepz
    Partnerships Manager -Worldremit
    Zepz Aug 2021 - Sep 2022
    London, England, United Kingdom
    View
  • British Gas
    Partner Transformation/Support Manager
    British Gas May 2020 - Aug 2021
    Leicester, United Kingdom
    View
  • British Gas
    Outsource Performance Manager
    British Gas Aug 2017 - Apr 2020
    Leicester, England, United Kingdom
    View
  • British Gas Business
    Head Of Customer Service - Uk Business Sme (Acting)
    British Gas Business Feb 2017 - Jul 2017
    Leicester, United Kingdom
    View
  • British Gas Business
    Customer Service Manager - Outsource Relationship
    British Gas Business Jun 2016 - Jan 2017
    Leicester & South Africa
    View
  • British Gas Business
    Customer Operations Manager - Meter To Cash Outsource Workflow, Performance & Support
    British Gas Business Jan 2013 - May 2016
    Leicester & India
    View
  • British Gas Business
    Customer Operations Manager - Billing & Read
    British Gas Business Oct 2012 - Dec 2012
    Leicester
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  • British Gas Business
    Customer Operations Manager - Complex Queries
    British Gas Business Jun 2011 - Sep 2012
    Spinneyside, Leicester
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  • British Gas Business
    Customer Services Manager - Email & Correspondence
    British Gas Business Jan 2010 - May 2011
    Leicester & India
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  • British Gas Business
    Business Manager
    British Gas Business Jun 2009 - Dec 2009
    Leicester, United Kingdom
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  • Talktalk
    Head Of Site
    Talktalk 2003 - Apr 2009
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  • Vartec Telecom
    Contact Centre Manager
    Vartec Telecom Sep 1999 - 2003

Sue Cook Skills

Contact Centre Customer Experience Workforce Management Avaya Outsourcing Back Office Performance Management Operations Management Optimisation People Management Change Management Offshore Service Delivery Customer Service Business Transformation Customer Satisfaction Employee Engagement Forecasting Process Improvement Coaching Telephony Customer Relations Capacity Planning Culture Change Account Management Performance Improvement Stakeholder Management Process Engineering Team Management Quality Management Business Process Improvement Business Strategy Inbound Sla Leadership Development Ivr Kpi Planning Telecommunications Team Leadership Contact Centers Management Inbound Marketing Project Planning Leadership Program Management Customer Retention Project Delivery B2b

Sue Cook Education Details

  • Bedford College
    Bedford College

Frequently Asked Questions about Sue Cook

What company does Sue Cook work for?

Sue Cook works for Zepz

What is Sue Cook's role at the current company?

Sue Cook's current role is Director of Partnerships & Operations Support @ Zepz | Partner Relationship Management.

What is Sue Cook's email address?

Sue Cook's email address is sl****@****ail.com

What is Sue Cook's direct phone number?

Sue Cook's direct phone number is +184355*****

What schools did Sue Cook attend?

Sue Cook attended Bedford College.

What skills is Sue Cook known for?

Sue Cook has skills like Contact Centre, Customer Experience, Workforce Management, Avaya, Outsourcing, Back Office, Performance Management, Operations Management, Optimisation, People Management, Change Management, Offshore.

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