Sue Corser-Jensen

Sue Corser-Jensen Email and Phone Number

Operations Management Consultant @ Self-employed
Longmont, CO, US
Sue Corser-Jensen's Location
Longmont, Colorado, United States, United States
About Sue Corser-Jensen

VP Customer Success, Services, and Operations | P & L Leader & Advisor | EOS and Traction Advisor | RFP and Grant Process Engineer | Start-Up and High Growth Business Executive | Talent Creator | Strategic Change InitiatorContact me here: suecorserjensen@gmail.comExperienced leader recognized for delivering market-beating results across Customer Success, Professional Services, and Operations. Results-driven with exceptional ability to quickly identify critical issues, design strategic outcomes, and lead transformations that deliver profitable corporate growth. Track record of creating high-performance teams with a customer-centric focus. Sought after mentor, dedicated to developing individuals and teams. EOS implementation strategist.Career Highlights• Designed and built best in class B2B Professional Services Department for startup SaaS company, closed $6M in sales, managed 25 trusted advisors, 100% customer satisfaction.• Recruited to transform Customer Success Department, managed skills realignment, introduced intern and 1099 programs, installed technology solutions, reduced costs 20%, increased margin 10%.• Lead customer success business unit with 12 direct reports and 350 employees, grew revenue to $40M, reduced costs by 20%, 100% customer satisfaction.• Built strategic partner program, vetted and signed 150 partners, and targeted $250k in referral revenue first three months, strengthening customer relationships and satisfaction ratings. • Directed world-class teams, built onboarding programs, created succession plans, designed plans for continuous learning and advancement.• Installed technology solutions for operational metrics and optimized performance.• Created environment for customer advocacy, collaborated with marketing, business dev, sales, product, IT, finance, and executive team to build and drive messaging.• Accelerated development of new process for delivering RFP response documents resulting in $3M in new business contracts after 3 months, 100% customer satisfaction.CRITICAL SKILLSEOS Strategist | Innovator | Leader | Process Architect | Team Builder | P & L Focused | Influencer

Sue Corser-Jensen's Current Company Details
Self-employed

Self-Employed

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Operations Management Consultant
Longmont, CO, US
Website:
wpforms.com
Employees:
6
Sue Corser-Jensen Work Experience Details
  • Self-Employed
    Operations Management Consultant
    Self-Employed
    Longmont, Co, Us
  • Wpforms
    Director Of Operations
    Wpforms Apr 2021 - Present
    WPForms is the most beginner-friendly drag & drop WordPress forms builder, used by over 4 million websites. Our goal is to take the pain out of creating online forms and make it easy.
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  • Scj & Associates Consulting Llc
    Principal
    Scj & Associates Consulting Llc 2020 - Apr 2021
    Colorado, United States
    SCJ & Associates Consulting plays a key role in business transformation, providing 15+ years of startup to enterprise management experience, with objectivity, and confidentiality for each client. Our consulting services include: • Development or enhancement of strategic plans, business plans, SWOT analysis• Accelerated expansion of new services and processes• Optimized vision and execution of Customer Success teams• Business transformation, providing guiding principles for change management, adopting and utilizing best practices
  • Elevated Standard
    Vp Of Services
    Elevated Standard Apr 2018 - Jun 2019
    Boulder, Co
    • Designed and built new Field Operations and Consulting business unit, hiring and directing team of experienced engineering, construction, and operations consultants with a demonstrated history of delivering challenging capital improvement projects on budget and on time. • Developed start-up services, from the client's initial business concept to full operating capabilities including project management, capital project planning and execution, contract negotiations, project estimation, team building, construction, and operations consulting.
  • Canna Advisors
    Vp Of Services
    Canna Advisors Mar 2018 - Jun 2019
    Boulder, Co
    • Developed team of successful lawyers, account managers, project managers, and technical writers to meet client demand; created successful client relationships, providing consulting from initial sales discussion through exit strategy, serving every phase of the business life cycle with financial models, business plans, applications for licensing, operations plans, workflow analyses, SOPs and assisted clients with developing org structures and recruiting the right individuals for each seat.• Oversaw all operational aspects of consulting, added profitable services and exceeded forecasted ROI by 150%.• Introduced intern program with CU Law School students, increasing our services capabilities and reducing contract labor costs by 25%.
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  • Akerna Corp.
    Director Of Services
    Akerna Corp. Sep 2014 - Feb 2018
    Greater Denver Area
    • Built new Services Consulting Division of SaaS company: developed strategic plan; designed targeted service offering in response to SaaS clients and prospect needs; built pricing strategy and margins to align with market and expected ROI; identified, hired, coached, and managed team of trusted advisors and contractors, worked closely with team while consulting directly with and delivering to clients, served as integral part of sales process, responsible for P & L. Doubled revenue YOY.• Managed SaaS onboarding implementation team and Services Division consultants. Instituted standards of excellence resulting in 100% client satisfaction, building long term successful client relationships and increasing lifetime value by 50% with SaaS clients cross-sells to services.• Services for clients included: financial model, business plan, application for licensing (with a 93% win rate), exit strategies, operations plans, standard operating procedures, workflow analysis, upselling and cross-selling services and software.
  • In A Different Light Consulting
    Principal
    In A Different Light Consulting Mar 2001 - Aug 2014
    Longmont, Co
    • Built strategic and tactical plans for SMB clients focused on growth and sustainability, demonstrating how to build customer relationships while collecting customer data, developing online communication strategies, and formulating manageable client databases. • Developed successful strategic plans for funding non-profits, including community art center in Longmont, CO. Advised Board of Directors, identifying key strategies for long-term funding and cost reductions. The art center continues to be a healthy and integral part of our community today.

Sue Corser-Jensen Skills

Strategic Planning Marketing Strategy New Business Development Email Marketing Business Planning Direct Marketing Budgets Customer Service Management Process Improvement Crm Business Development Strategy Project Management Strategic Partnerships Leadership B2b Marketing Strategy Startup Development

Sue Corser-Jensen Education Details

Frequently Asked Questions about Sue Corser-Jensen

What company does Sue Corser-Jensen work for?

Sue Corser-Jensen works for Self-Employed

What is Sue Corser-Jensen's role at the current company?

Sue Corser-Jensen's current role is Operations Management Consultant.

What schools did Sue Corser-Jensen attend?

Sue Corser-Jensen attended University Of Colorado Boulder.

What are some of Sue Corser-Jensen's interests?

Sue Corser-Jensen has interest in Disaster And Humanitarian Relief.

What skills is Sue Corser-Jensen known for?

Sue Corser-Jensen has skills like Strategic Planning, Marketing Strategy, New Business Development, Email Marketing, Business Planning, Direct Marketing, Budgets, Customer Service Management, Process Improvement, Crm, Business Development, Strategy.

Who are Sue Corser-Jensen's colleagues?

Sue Corser-Jensen's colleagues are Erick Fogtman, Mahdi Y., Muhammad Hamza Shahid, Joanna Foss, Serhii Kamets, Rachel Adnyana, Ralden Souza.

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